Nathan Smith

Dave & Buster's

03.1996 - 03.2019

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Developed and managed relationships with customers to increase customer loyalty.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Summary