Nathan Thompson
Chicago,IL
Summary
Detail-oriented professional with strong customer support skills. Proficient in point-of-sale systems and inventory management. Committed to enhancing customer experiences and fostering teamwork.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Kohls
11.2025 - 01.2026
- Guided customers in product selections and addressed inquiries to improve shopping experience.
- Partnered with team members to improve customer service quality and satisfaction.
- Handled returns and exchanges according to store policies.
- Operated point-of-sale systems accurately to process payments from customers.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Managed loyalty programs, enrolling new members and detailing benefits to boost customer retention.
Line Service Technician
Signature Aviation, Wheeling
03.2024 - 11.2024
- Performed aircraft maintenance, refueling, storage, and ground support.
- Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights.
- Maintained accurate records of fuel transactions and inventory levels.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
- Communicated flight information updates to passengers in a timely manner while providing excellent customer service at all times.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Associate
Shoreline Sightseeing, Chicago
04.2021 - 08.2021
- Operated point-of-sale systems for transactions and cash handling, ensuring accuracy and efficiency.
- Resolved customer feedback and issues promptly, contributing to improved customer satisfaction.
- Greeted customers and provided exceptional customer service.
- Collaborated with sales team members to meet and exceed group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
Golf Caddie
Evanston Golf Club
03.2019 - 08.2020
- Cultivated relationships with members to elevate their golfing experience.
- Ensured all equipment was clean and ready for use, contributing to a positive playing environment.
- Implemented course policies to promote a respectful and enjoyable atmosphere.
Education
Bachelor of Science - Aviation Management and Operations
Western Michigan University
Kalamazoo, MI06-2023
Skills
- Customer support
- Team collaboration
- Problem solving
- Sales support
- Attention to detail
- Point-of-sale transactions
- Data entry
- Inventory management
Timeline
Retail Sales Associate
Kohls
11.2025 - 01.2026
Line Service Technician
Signature Aviation, Wheeling
03.2024 - 11.2024
Sales Associate
Shoreline Sightseeing, Chicago
04.2021 - 08.2021
Golf Caddie
Evanston Golf Club
03.2019 - 08.2020
Bachelor of Science - Aviation Management and Operations
Western Michigan University