Ambitious individual with in-depth experience consistently rising through ranks. Well-versed in sales and personnel management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
07.2022 - Current
3X Regional Customer Service Winner.
#2 ABRM Jan 2024.
Shaded 20/21 Months on ABRM Performance Matrix.
Aided in 3 level 2 promotions.
Responsible for the overall performance including: customer service, employee development, growth, as well as profitability from revenue and generation cost control.
Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Management Trainee
Enterprise Mobility
07.2022 - 07.2023
Entry Level Role: Main focuses were Sales & Customer Service.
Shaded 11/12 months on MT/MA matrix.
Top performer in customer shoutouts.
Assistant Manager
Dibella's
01.2020 - 03.2021
Managed store inventory and payroll
Supported several other DiBella's locations
Completed truck ordering for in-store products
Assisted and supported crew members in day-to-day activities
Strong collaborator; comfortable working with managers and crew members at all levels.
Shift Manager
DiBella's
01.2017 - 01.2020
Supervised staff to ensure the store runs properly on a day-to-day basis
Assisted any customers in a professional manner with any comments or questions that are raised regarding the store
Supported catering coordinator prospect by contacting businesses to bring in catering sales.
Education
Bachelor of Business Administration Management, Social Entrepreneurship -
Rochester University
Rochester, MI
12.2020
Skills
Adaptability
Team leadership
Time Management
Effective communication
Organization
Customer Service
Activities
Rochester College Men’s Soccer Team, 2016 - 2019, Selected as Captain by teammates and coaches in 2017 - 2019, Member of Wolverine-Hoosier Athletic Conference (WHAC) Student Athlete Leadership Team in 2018 - 2019, Awarded The Champions of Character Award by WHAC Conference in 2018 - 2019
Medical Careers Program, 2014 - 2016, Member of Dakota High School Medical Careers
Timeline
Assistant Branch Manager
Enterprise Mobility
07.2022 - Current
Management Trainee
Enterprise Mobility
07.2022 - 07.2023
Assistant Manager
Dibella's
01.2020 - 03.2021
Shift Manager
DiBella's
01.2017 - 01.2020
Bachelor of Business Administration Management, Social Entrepreneurship -