Nathan Valdovinos
Chicago,Illinois
Summary
Friendly and dedicated service professional with a passion for creating great customer experiences. I thrive in fast-paced environments, juggling tasks while making sure every guest feels welcome and valued. As a team player, I adapt easily to changing situations and always keep a positive attitude. I pride myself on my strong communication and problem-solving skills, and I love building connections that enhance guest engagement.
Overview
4
4
years of professional experience
Work History
Food and Beverage Server
Surge Billiards
07.2024 - Current
- Welcoming Atmosphere: Greet and engage with an average of 100 guests daily, ensuring they feel valued and appreciated from the moment they arrive,
- Exceptional Customer Service: Provide attentive service that enhances the overall guest experience, achieving a 95% positive feedback score
- Problem Solving: Address and resolve guest concerns promptly, ensuring a seamless experience and fostering a positive atmosphere that encourages return visits and referrals.
- Product Knowledge: Stay informed about menu offerings, promotions, and local attractions, enabling me to provide personalized recommendations that enhance guest satisfaction.
Sales Representative
CLEAR
12.2023 - 04.2024
- Brand Loyalty Contributor: Fostered brand loyalty through effective engagement and a commitment to service excellence, enhancing the overall guest experience.
- Client Satisfaction Focus: Enhanced client satisfaction by promptly addressing concerns and providing exceptional service, aligning with the role’s emphasis on delivering outstanding customer experiences.
- Seamless Customer Experience: Processed a high volume of member verifications monthly, ensuring a smooth customer experience and maintaining a high satisfaction rate.
- Efficient Problem Solver: Addressed and resolved inquiries on the first contact, significantly improving member retention and demonstrating strong problem-solving skills.
Fulfillment Lead
Marianos
03.2021 - 12.2024
- Team Integration: Trained new hires on company policies and procedures, ensuring a smooth onboarding process and faster integration into the team, which contributes to a supportive work environment.
- Efficient Problem Solver: Resolved customer inquiries efficiently, achieving a 90% resolution rate on first contact, enhancing overall guest satisfaction
- Exceptional Service in High-Volume Settings: Delivered outstanding customer service in a fast-paced environment, significantly improving customer retention
- Product Knowledge Utilization: Leveraged extensive product knowledge to enhance customer interactions, leading to improved upselling success
Education
High School Diploma -
CICS Northtown Academy
Skills
- Fast Learner
- Communication
- Time Management
- Customer Service
- Attention to Detail
- Organization
Timeline
Food and Beverage Server
Surge Billiards
07.2024 - Current
Sales Representative
CLEAR
12.2023 - 04.2024
Fulfillment Lead
Marianos
03.2021 - 12.2024
High School Diploma -
CICS Northtown Academy
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