Kaitlin Fontenot
Lafayette,LA
Summary
Professional hospitality support specialist with strong experience in fast-paced environments. Excel in assisting with bar operations, ensuring smooth service, and maintaining high standards of cleanliness and organization. Reliable team player with strong problem-solving skills and adaptability to changing demands. Skilled in customer interaction, inventory management, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Bartender/Assistant Manager
Sticks Billiards
05.2023 - Current
- Maintained cleanliness and organization of bar area, adhering to safety standards.
- Supported inventory management by restocking supplies and tracking usage.
- Engaged with customers, providing recommendations and enhancing overall experience.
- Trained new staff on bar operations and customer service best practices.
- Collaborated with team members to streamline drink preparation processes.
- Monitored customer satisfaction, addressing concerns promptly to maintain service quality.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
Waitress
Prejeans
05.2021 - 05.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on restaurant procedures and menu offerings to enhance team performance.
- Collaborated with kitchen staff to ensure accurate and timely meal preparation.
- Handled cash register operations, processed payments, and maintained accurate financial records.
Bartender/Assistant Manager
Romacilli
01.2018 - 01.2021
- Assisted bartenders in preparing and serving drinks to ensure efficient service.
- Implemented improvements for workflow efficiency during peak hours.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Education
Bachelor of Science - Behavioral Sciences
University of Louisiana At Lafayette
Lafayette, Louisiana, LA07-2019
Skills
- Salesmanship
- Alcohol safety
- Hygiene standards
- Fast-paced environment
- Efficient multitasking
- Cleaning proficiency
- Flexible schedule
Timeline
Bartender/Assistant Manager
Sticks Billiards
05.2023 - Current
Waitress
Prejeans
05.2021 - 05.2023
Bartender/Assistant Manager
Romacilli
01.2018 - 01.2021
Bachelor of Science - Behavioral Sciences
University of Louisiana At Lafayette