Nathan Vincent
Miramar,FL
Summary
Motivated Customer Service Representative with over 4 years of experience in fast-paced, team-based environments. Years of experience using work programs such as Salesforce and ServiceNow for inputting data. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated to exceeding company goals through effective communication skills and abilities.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Spectraforce Technologies Inc.
03.2022 - 07.2025
- Assisted patients with filling out application to apply for free live-saving medication.
- Performed many inbound calls from patients and outbound calls to providers daily.
- Took patients' insurance and financial information and inputted it in salesforce.
- Coordinated shipment with patient to see where medication needs to be delivered to.
- Examined patient prescriptions to make sure they were accurate and without error.
- Supported many elderly patients by using excellent customer service and by being patient with them.
Customer Service Agent
My Medical Lifestyle
03.2021 - 03.2022
- Received over 70+ incoming calls a day and helped Medical Lifestyle patients with any question regarding their medical insurance.
- Maintains confidentiality of all personal and financial information at all times and in accordance with HIPPA regulations.
- Gathers, organizes and prepares documents for data entry into the appropriate system database.
- Reviews data entered for accuracy and corrects any data entry errors or duplications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Agent
Capital Tax Associates
01.2019 - 03.2021
- Respond to phone calls and help clients regarding their tax returns, loan requests, advances, and tax related information such as a W-2.
- Handled 60+ calls daily, outbound and inbound
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Set up appointments on computer for clients to file their taxes and to communicate about their returns.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Associate of Science - Medical Coding + Billing
American Academy of Professional Coders
Remote05-2024
High School Diploma -
Peninsula Catholic High School
Skills
- Empathetic and genuine
- Typing and computer knowledge
- Dependable and responsible
Timeline
Patient Service Representative
Spectraforce Technologies Inc.
03.2022 - 07.2025
Customer Service Agent
My Medical Lifestyle
03.2021 - 03.2022
Call Center Agent
Capital Tax Associates
01.2019 - 03.2021
Associate of Science - Medical Coding + Billing
American Academy of Professional Coders
High School Diploma -
Peninsula Catholic High School
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