Nathan Walters
Medina
Summary
Dynamic and results-oriented professional with a proven track record in technical support and customer service, notably with Intralot. Skilled in technical troubleshooting and problem-solving, I excel in high-stress situations, consistently delivering exceptional customer experiences. Demonstrated ability to enhance service levels through effective communication and CRM navigation, contributing significantly to team success and productivity.
Overview
1
1
year of professional experience
Work History
Technical Support Call Center Operator
Intralot
07.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Sandwich Artist
SUBWAY®Restaurants
04.2024 - 05.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Team Member
Acres of Fun
02.2024 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Smithville High School
Smithville, OH05-2024
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
- Customer communications
- CRM navigation
- Call handling
- Call reception
- Inbound phone calls
- Data entry
- Technical troubleshooting
- Logging call information
- Technical support
Timeline
Technical Support Call Center Operator
Intralot
07.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
04.2024 - 05.2024
Team Member
Acres of Fun
02.2024 - 04.2024
High School Diploma -
Smithville High School
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