Nathan Ward
Cobden,IL
Summary
Dynamic and results-driven professional with extensive experience in team leadership at Walmart. Proven track record in conflict resolution and coaching, enhancing team performance and customer satisfaction. Skilled in inventory management and fostering a positive work environment, consistently achieving operational excellence and employee engagement.
Overview
16
16
years of professional experience
Work History
Team Lead
Walmart
Anna, IL
08.2020 - 08.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Manager
Hardees Resturant
Anna, IL
06.2013 - 03.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Dominos
Carterville, IL
04.2009 - 06.2013
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - English Literature
Southern Illinois University, Carbondale
Carbondale, IL05-2005
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Walmart
08.2020 - 08.2025
Manager
Hardees Resturant
06.2013 - 03.2020
Manager
Dominos
04.2009 - 06.2013
Bachelor of Science - English Literature
Southern Illinois University, Carbondale