Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathan Warner

Edgewater

Summary

Accomplished and certified Pharmacy Technician with over 4 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
08.2025 - Current
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Coordinated verification and filling of more than 600 daily prescriptions in a high-volume pharmacy environment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Managed opening and closing duties for pharmacy.
  • Counted, measured, and compounded medications following standard procedures.

Pharmacy Technician

Walgreens
12.2023 - 08.2025
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Pharmacy Customer Service Associate

Walgreens
07.2023 - 12.2023
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Cross-trained and backed up other customer service managers.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Associate

Walgreens
07.2021 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
06-2023

Skills

  • Patient confidentiality
  • Drug security
  • Point of sale systems proficiency
  • Pharmacy and customer records management
  • Pharmacy operations
  • Manual and automated medication dispensing
  • Problem-solving skills
  • Insurance confirmation
  • Advanced math skills
  • Pharmacist support
  • Multitasking and organization
  • Inventory management
  • Filling prescriptions

Certification

  • CPhT - Certified Pharmacy Technician
  • Pharmacy Technician Immunization Administration Certification

Timeline

Certified Pharmacy Technician

Walgreens
08.2025 - Current

Pharmacy Technician

Walgreens
12.2023 - 08.2025

Pharmacy Customer Service Associate

Walgreens
07.2023 - 12.2023

Customer Service Associate

Walgreens
07.2021 - 07.2023

High School Diploma -

New Smyrna Beach High School

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