Nathanael Uneke
Farmington Hills,Michigan
Summary
Dedicated and experienced System Services Representative with a strong commitment to providing high-end technical support. Seeking a System Services Representative position at IBM where I can use my expertise to serve my clients and grow. Highly motivated to contribute to the success of an organization by enhancing product performance and optimizing IT operations for clients in a dynamic and challenging environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solution Specialist
Jetweb LLC
Farmington Hills, MI
02.2018 - Current
- Maintained client's laptops, desktops, and printers; recovered data from hard drives; And recommended I.T equipment
- Provided pre-sales technical support to customers in the evaluation stage of products or services.
- Developed solution designs for customer business problems based on technical and functional requirements.
- Maintained up-to-date knowledge about current technologies used in developing software solutions applicable to customers' businesses.
- Conducted product demonstrations, presentations, workshops, and proof of concept projects to prospects and customers.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
I.T Technical Support
Edgebase technologies Ltd
Lagos, Nigeria
09.2015 - 01.2018
- Maintaining laptops, desktop, and printers for both in-house and external clients, Configuration of domain emails, deployment of operating systems, Building HPE, Dell and Lenovo Servers hardware for clients, and visiting clients data centers to fix server related.
Education
C# Programming Step By Step -
Udemy
12.2022
Server Solutions Architect V3 -
Hewlett Packard Enterprise Education Center
06.2017
Comptia A+ bootcamp -
NIIT
07.2010
.Net MAUI First Look, Persuading Others, Communicating With Diplomacy And Tact, Communication Foundations, Strategic Planning Foundation -
Linkedin Learning
GED
Skills
- Hardware and Software Repair
- Software Installation and Maintenance
- Hardware Installation and Maintenance
- System Configuration
- Computer networking
- Customer Service
- Enterprise Server Design
- Disaster Recovery Planning
- Familiarity with PowerShell
- Online Chat Support
- Troubleshooting Network Issues
- C# intermediate-level programmer
- Web design (HTML and WordPress)
- Data recovery
- Server and System Administration
- Patch management
- Researching with OSINT technology
- Creating virtual machines on premise and on cloud
- Public Speaker
- Problem-solving aptitude
- Active Listening
- Attention to Detail
- Ability to teach
- Leading Meetings
- Critical Thinking
Certification
HPE Accredited Solution Expert V3 (Storage and Server)
Timeline
Solution Specialist
Jetweb LLC
02.2018 - Current
I.T Technical Support
Edgebase technologies Ltd
09.2015 - 01.2018
C# Programming Step By Step -
Udemy
Server Solutions Architect V3 -
Hewlett Packard Enterprise Education Center
Comptia A+ bootcamp -
NIIT
.Net MAUI First Look, Persuading Others, Communicating With Diplomacy And Tact, Communication Foundations, Strategic Planning Foundation -
Linkedin Learning
GED
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