Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Nathaneal Clodfelter

Coatesville,Indiana

Summary

Driven IT Technician with a proven track record at Vincennes University, enhancing system performance and ensuring robust security measures. Skilled in incident management and technical customer service, demonstrating operational efficiency and a calm, decisive approach. Successfully built partnerships and improved community engagement through volunteer work, showcasing both hard and soft skills without relying on numerical achievements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technician

Vincennes University
Vincennes, IN
08.2023 - Current
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Oversaw daily performance of computer systems.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Volunteer

Crawfordsville Christmas Charity Event
Crawfordsville, IN
12.2018 - Current
  • Helped with prep, set up, and breakdown of community and public events.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Organized and maintained records of volunteer hours and donations.
  • Greeted guests and offered assistance in finding specific departments or personnel.

Education

Bachelor of Science - Information Technology

Vincennes University
Vincennes, IN
05-2024

Bachelor of Science - Homeland Security

Vincennes University
Vincennes, IN

Skills

  • Security patching
  • System performance optimization
  • Inventory control systems
  • Incident management
  • technical customer service
  • Operational efficiency
  • Decision-making capacity
  • Policy enforcement
  • Calm under pressure

Certification

  • Valid drivers license

Accomplishments

  • Deans list recipient at Vincennes University

Affiliations

  • Weightlifting
  • Outdoorsmanship
  • Artistry
  • Camping

Timeline

IT Technician

Vincennes University
08.2023 - Current

Volunteer

Crawfordsville Christmas Charity Event
12.2018 - Current
  • Valid drivers license

Bachelor of Science - Information Technology

Vincennes University

Bachelor of Science - Homeland Security

Vincennes University
Nathaneal Clodfelter