Nathaneal Clodfelter
Coatesville,Indiana
Summary
Driven IT Technician with a proven track record at Vincennes University, enhancing system performance and ensuring robust security measures. Skilled in incident management and technical customer service, demonstrating operational efficiency and a calm, decisive approach. Successfully built partnerships and improved community engagement through volunteer work, showcasing both hard and soft skills without relying on numerical achievements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
Vincennes University
Vincennes, IN
08.2023 - Current
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Oversaw daily performance of computer systems.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Volunteer
Crawfordsville Christmas Charity Event
Crawfordsville, IN
12.2018 - Current
- Helped with prep, set up, and breakdown of community and public events.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Organized and maintained records of volunteer hours and donations.
- Greeted guests and offered assistance in finding specific departments or personnel.
Education
Bachelor of Science - Information Technology
Vincennes University
Vincennes, IN05-2024
Bachelor of Science - Homeland Security
Vincennes University
Vincennes, INSkills
- Security patching
- System performance optimization
- Inventory control systems
- Incident management
- technical customer service
- Operational efficiency
- Decision-making capacity
- Policy enforcement
- Calm under pressure
Certification
- Valid drivers license
Accomplishments
- Deans list recipient at Vincennes University
Affiliations
- Weightlifting
- Outdoorsmanship
- Artistry
- Camping
Timeline
IT Technician
Vincennes University
08.2023 - Current
Volunteer
Crawfordsville Christmas Charity Event
12.2018 - Current
- Valid drivers license
Bachelor of Science - Information Technology
Vincennes University
Bachelor of Science - Homeland Security
Vincennes University
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