NATHANIAL DAVIDSON
Colorado Springs,CO
Summary
Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support.
Overview
11
11
years of professional experience
Work History
Membership Specialist/Range Safety Officer
Magnum Shooting Center
03.2023 - Current
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Facilitated positive communication between members and staff through regular newsletters, email updates, and social media posts about relevant news or opportunities within our community of professionals.
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Performing duties of Range officer by conducting safety briefings and basic instruction to Members and guests on the range. Providing support to instructors during proficiency requirements for classes.
- Increased customer acquisitions by 10% through effective social media management, grassroots marketing, and new member orientation.
Correctional Sergeant
Cheyenne Mountain Reentry Correctional
10.2018 - 03.2020
- Maintained order and security by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Leading Armed transport and inmate hospital stay details. Assisting other facilities requiring emergency response, facility lockdowns and riot control.
- Supervised 11 employees and performance of tasks and managed 700 or more offenders.
Supervisor
Baker and King Security
07.2015 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency of 6 or more officers at any given time and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Account Executive
Comcast
11.2013 - 12.2014
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Resolved customer complaints/concerns through active listening, empathy, and professionalism, while providing sales and technical Support
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Evaluated customers' potential needs to make appropriate recommendations.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Acting as a tech support and sales resource for colleges with less experience.
- Communicated with approximately 50-80 clients daily to understand needs and explain product value.
Education
Pilot Certification and Ratings - Commercial, Commercial Multi-Engine, CFI, CFII, MEI
ATP Flight School
Colorado Springs, CO01.2023
Associate of Applied Science - Criminal Justice and Criminology
Purdue University Global
West Lafayette, IN10.2018
Skills
- Partnership Development
- Promotional planning
- Membership retention strategies
- Active member engagement
- Verbal and written communication
- Staff Training
- Customer Service
- Product and service knowledge
- Relationship Building
Technical Skills
Microsoft Office, Google Slides, Point of Sales, Good judgment, Problem solving, Interpersonal skills, Multitasking.
Timeline
Membership Specialist/Range Safety Officer
Magnum Shooting Center
03.2023 - Current
Correctional Sergeant
Cheyenne Mountain Reentry Correctional
10.2018 - 03.2020
Supervisor
Baker and King Security
07.2015 - 10.2018
Customer Account Executive
Comcast
11.2013 - 12.2014
Pilot Certification and Ratings - Commercial, Commercial Multi-Engine, CFI, CFII, MEI
ATP Flight School
Associate of Applied Science - Criminal Justice and Criminology
Purdue University Global
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