Nathanial Jang
Jacksonville,FL
Summary
To enrich my knowledge and experience in the Financial Accounting domain; ultimately establishing myself as a financial services subject matter expert.
I am a student working on obtaining my bachelor’s degree in financial services, with over 6 years of experience in customer service. I am reliable, eager and hard-working, whom excels in a team dynamic as well as an individual contributor.
Overview
9
9
years of professional experience
Work History
Customer Service
Big Crab
08.2021 - Current
- Provide quality and timely service to patrons, ensuring satisfaction with their order and customer service, whether the order was initiated in-person, online or over the phone; while taking the initiative to correct any mistakes to an order
- Escalate customer complaints directly to the manager when requested by the customer which results in working with the manager to resolve the issue
- Ensure the funds received from patrons (i.e., cash, credit/debit card payments) is accurate and aligns to the restaurant’s expectation on money owed
Customer Service
Cypress Village Retirement Home
Jacksonville, FL
07.2018 - 12.2021
- Worked as part of a “Welcoming” committee by presenting various apartment and single-family home floor plans to potential residents and physically taking the prospects to view the home or apartment
- Provide quality and timely services to residents, ensuring satisfaction with their order and customer service.
Cashier
Chick-Fil-A
06.2016 - 03.2018
- Responsibilities include: Customer Service/ Cashier
- Ensure cash in the cash register reconciles with the end of the shift expected amount
Education
Associate of Applied Science - Financial Services
Florida State College
Jacksonville, FLSkills
- Communication
- Customer Service
- Teamwork
- Strong work Ethic
- Adaptable
- MS Office – Excel
- MS Office – Word
- MS Office – PowerPoint
Timeline
Customer Service
Big Crab
08.2021 - Current
Customer Service
Cypress Village Retirement Home
07.2018 - 12.2021
Cashier
Chick-Fil-A
06.2016 - 03.2018
Associate of Applied Science - Financial Services
Florida State College
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