Nathaniel Baez
Bronx,NY
Summary
Strong ability to organize, prioritize and work pressure, heavy work load and deadlines Adept at encouraging creativity and higher-order thinking to increase productivity Track record for meeting timelines and exceeding expectations. Strong knowledge of occupational safety procedures, standards, and protocols. Customer-driven professional experienced in client engagement and luggage assistance. Offers skills in active listening, knowledge of local transportation and background in problem-solving. Looking to put knowledge and abilities to good use in hospitality position focused on providing pleasant, upbeat service Experienced professional focused on meeting or exceeding objectives seeking Guest Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
11
11
years of professional experience
Work History
Service Hub Rep
Jeteast
White Plains, NY
09.2021 - Current
- Responded to aircraft owners and crew concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of crew and owners every day with positive attitude and focus on customer satisfaction.
- Maintained airline satisfaction with forward-thinking strategies focused on addressing owners and crew needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 or more aircraft each day.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Delivered quality customer service to address urgent needs and cleaning requests for aircraft
Coach Cleaner
Metro North
Manhattan, NY
01.2018 - Current
- Cleaning of trains cars and use of all types of chemicals
- Also wearing all types of protected clothing for the position
- Required to climbing and bending in and around the train
- As well of coming in to contact with all types of blood born pathogens
- Also required to service the train lavatory systems and watering the train while using a protected track
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements
Warehouse Associate
Mosaic Sales solutions
Amazon New Haven, CT
06.2020 - 10.2020
- Responsible for offloading merchandise trucks
- Locating stock and package items for shipment
- Debrief driver on return and take notes of any concerns on routes
- Delivery driver
- Loading, transporting and delivering items to clients and businesses in safe and timely manner
- Reviewing orders before and after delivery to ensure that orders are complete
- Providing excellent costumer service, answering question and handling complaints from clients
Cabin Service Lead/ Ramp Agent/Passenger service Agent
Delta Global Service
Jamaica, NY
07.2014 - 02.2018
- In charge of doing security checks and cleaning of all aircrafts operated by delta
- Assuring that company standards are met with in the appropriate time frame
- The top performer of all cabin service leads with no on the job injuries reported
- Ensured courteous prompt accurate and careful handling of customer baggage airfreight and company material lifting loading/unloading sorting and transferring baggage freight and company material
- Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers, Assists passengers with reservations, ticketing, and adjustments to itinerary
- Greets passengers and provides necessary travel and gate information.
Sales Trainer/ Merchandise Specialist
Premium Retail
Queens, NY
09.2013 - 04.2015
- Going to various retail store in assistance to training store management and employees
- A merchandise specialist for the NY/NJ region were visual merchandise as well planograms completed
- Top seller in my region with all my stores peformance at top 10
Sales/Merchandising Associate
International Shoppe Duty
Jamaica, NY
01.2014 - 07.2014
- Replenished floor stock and processed shipments to ensure product availability for customers
- Provide above and beyond customer service via effective de-escalation techniques
- Described and explained operation of merchandise to customers
Education
Associate of Applied Science - Airframe and Power Plant Technology
Vaughn College of Aeronautics And Technology
Queens Ny05.2017
Skills
- Computer:
- Microsoft Office – Word, Excel, PowerPoint, Outlook and Access
- Technical: hand tools, power tools, soldering, Planograms Blueprint
- Knowledge: Conflict Mediation skills, De-escalation Techniques and Strategies Outstanding customer service skills, inventory Control Management
- Flexible and Adaptable
Additional Information
- CERTIFICATIONS & LICENSES , FL Driver’s License, Class E 02/20/2009 FAA Airframe & power plant License Pending
Languages
Spanish
Native or Bilingual
Timeline
Service Hub Rep
Jeteast
09.2021 - Current
Warehouse Associate
Mosaic Sales solutions
06.2020 - 10.2020
Coach Cleaner
Metro North
01.2018 - Current
Cabin Service Lead/ Ramp Agent/Passenger service Agent
Delta Global Service
07.2014 - 02.2018
Sales/Merchandising Associate
International Shoppe Duty
01.2014 - 07.2014
Sales Trainer/ Merchandise Specialist
Premium Retail
09.2013 - 04.2015
Associate of Applied Science - Airframe and Power Plant Technology
Vaughn College of Aeronautics And Technology
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