Nathaniel Bennett
Milwaukee,WI
Summary
Talented Technical Support Representative with gift for understanding needs of both business and employees/users. Versed in troubleshooting and desktop support on Windows systems with some practice in Linux. Proven skill in resolving problems quickly on first call while properly communicating with clients and coworkers as needed.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Commonheart Home Health
09.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
IT Specialist
Staff Electric Co. Inc.
08.2022 - 09.2025
- As an IT Specialist, I oversaw making sure that our employees have technology that works properly in order to ensure that they can do their job
- Troubleshoot hardware and software problems whenever they came up
- Used cloud-based management software to issue licenses for programs to employees
- Input over 300 devices (150+ computers, 100+ iPads, 100+ cellphones) into our device management system
- Constantly updated company policies to make sure all software and security practices were kept up to date
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
Manager
Qdoba Mexican Grill
06.2021 - 06.2022
- Handled a steady flow of customers, making all food to order, and making sure customers were satisfied
- Instructed junior team members on protocols and procedures to maximize productivity during busy hours
- Maintained equipment and machinery daily to ensure maximum output and longevity
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Revised company practices to further enhance proficiency, safety, and customer enjoyment.
Cook
The Lakehouse
02.2021 - 06.2021
- Seasoned and cooked food according to recipes or personal judgement and experience
- Assisted head chef with planning easy but elegant appetizers to spark customer interest
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associate of Applied Science - Cybersecurity
Waukesha County Technical College
Waukesha, WI06-2026
Skills
- Mail handling
- Records retrieval
- Research
- Data entry
- Microsoft outlook
- Multitasking and prioritization
- Technical issue analysis
- Application support
Timeline
Administrative Assistant
Commonheart Home Health
09.2025 - Current
IT Specialist
Staff Electric Co. Inc.
08.2022 - 09.2025
Manager
Qdoba Mexican Grill
06.2021 - 06.2022
Cook
The Lakehouse
02.2021 - 06.2021
Associate of Applied Science - Cybersecurity
Waukesha County Technical College