Nathaniel Bentley - Johnson
Grand Rapids,MI
Summary
Dynamic supervisor with expertise in processing appraisal reports and facilitating training sessions. Strong collaborator, ensuring timely completion of evaluations while enhancing team performance through effective onboarding and communication.
Overview
15
15
years of professional experience
Work History
Processor/Trainer
Industrial Appraisal Company
Pittsburgh, Pennsylvania
03.2022 - 08.2026
- Processed appraisal reports for industrial assets and equipment, ensuring accuracy and compliance.
- Ensured timely completion of appraisal processes, meeting internal deadlines.
- Collaborated with teams to gather and analyze data for precise evaluations.
- Facilitated onboarding sessions for new hires, enhancing understanding of company culture.
Supervisor-Correspondence/Mortgage Processing
Factual Data
07.2016 - 02.2022
- Onboarded and trained Correspondence team, supervising daily operations to ensure quality standards. Developed tracking system to monitor agents' production and volume, enhancing accountability. Trained agents in Processing quality and Correspondence quality. Coached agents through complex situations across departments, facilitating effective communication and resolution.
- Oversaw daily functions of data processing team to maintain workflow.
- Instructed new employees in company procedures and software systems to enhance performance.
- Directed workflow to achieve on-time project completion.
Content Coordinator
Afropunk
01.2013 - 04.2016
- Researched and connected with potential contributors (writers, visual artists, photographers, etc.) for official website and social media pages, enhancing content diversity. Managed deadlines and organized submitted material into spreadsheets for presentations, streamlining workflow. Assisted in editing articles for publication and reviewed submissions, ensuring high-quality content.
- Curated engaging content for social media platforms to enhance audience interaction.
- Researched trends in music and culture to inform content strategy and direction.
- Collaborated with design teams to create visually appealing content for campaigns.
Research Assistant
The Rundown
01.2012 - 07.2012
- Conducted comprehensive literature reviews for various research projects.
- Assisted in data collection and analysis for ongoing studies.
- Researched websites for affiliate marketing opportunities and collaborated with staff to identify marketing and promotional needs.
Education
Bachelors - Media Arts, Television Writing & Production, Cultural Studies
Columbia College Chicago
Chicago, IL05-2012
Skills
- training and onboarding
- data processing
- report generation
- Production monitoring
- quality assurance
- Data analysis
- team collaboration
- client engagement
Timeline
Processor/Trainer
Industrial Appraisal Company
03.2022 - 08.2026
Supervisor-Correspondence/Mortgage Processing
Factual Data
07.2016 - 02.2022
Content Coordinator
Afropunk
01.2013 - 04.2016
Research Assistant
The Rundown
01.2012 - 07.2012
Bachelors - Media Arts, Television Writing & Production, Cultural Studies
Columbia College Chicago