Nathaniel Blocker
Springville,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Doterra Essential Oils
Pleasant Grove, UT
04.2019 - 07.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored other agents as a senior agent, assisting other agents with questions and escalated calls.
- Processed global interactions through multiple media channels.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Convergys
Orem, UT
08.2016 - 01.2017
- Handled all aspects of customer accounts, including general inquiries, billing review, and technical troubleshooting.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Awarded Top agent on the floor and received commission bonuses.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Digital Media
Utah Valley University
true12.2023
Skills
- Great communicator
- Quick learner
- Team builder
- Organized thinker
- Friendly
- Microsoft Office Suite
- CRM Software
- Ability to multitask
- Honest
- Inbound and Outbound Calling
LDS Mission (March 2017 - March 2019)
- Served a full-time mission for the Church of Jesus Christ of Latter-Day Saints in Oklahoma.
- Gained experience in cold-call techniques and interpersonal skills with a 70+ hour work week.
- Responsibilities included but not limited to coordinating and attending meetings, teaching and training other missionaries.
- Set and accomplished weekly and long-term teaching and personal-improvement goals.
Timeline
Customer Service Representative
Doterra Essential Oils
04.2019 - 07.2023
Customer Service Representative
Convergys
08.2016 - 01.2017
Digital Media
Utah Valley University
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