NATHANIEL GARCIA
San Francisco,CA
Summary
Experienced management professional seeking to use organizational skills and resource management abilities to enhance daily operations.
Overview
14
14
years of professional experience
Work History
Optician
University of California, San Francisco
11.2021 - Current
- Provided exceptional customer service by assessing vision needs and recommending appropriate eyewear solutions.
- Assisted in fitting, adjusting, and repairing eyewear to ensure optimal comfort and performance.
- Educated customers on proper lens care and frame maintenance to enhance product longevity.
- Collaborated with team members to streamline workflow and improve overall store efficiency.
Optical Laboratory Manager
Capitol Eye Care Center
Fremont, CA
09.2019 - 11.2021
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Collaborated with store manager to maintain daily operations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Lab Manager
Fairway Park Optometry Center
Hayward, CA
08.2016 - 09.2019
- Recorded, analyzed and distributed statistical information.
- Collected production samples regularly and performed detailed quality inspections.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Optician
Visionworks
Hendersonville, TN
06.2015 - 05.2016
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Customer Service Representative
Enterprise Rent-A-Car
Bowling Green, KY
06.2012 - 05.2015
- Compiled customer feedback and recommended service delivery improvements to management.
- Answered customer telephone calls promptly and in appropriate manner.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Education
Hote, Restaurant, and Tourism Management
Western Kentucky University
Bowling Green, KY05.2015
Skills
- Data analysis
- Process management
- Promotions planning
- Client needs assessment
Timeline
Optician
University of California, San Francisco
11.2021 - Current
Optical Laboratory Manager
Capitol Eye Care Center
09.2019 - 11.2021
Lab Manager
Fairway Park Optometry Center
08.2016 - 09.2019
Optician
Visionworks
06.2015 - 05.2016
Customer Service Representative
Enterprise Rent-A-Car
06.2012 - 05.2015
Hote, Restaurant, and Tourism Management
Western Kentucky University