Nicole Isaac
Frisco,Tx
Summary
Detail-oriented Accounting student at Collin College. Possess excellent communication and interpersonal skills, with a proven ability to quickly learn and apply new concepts. Strong time management and multitasking abilities, coupled with a solid work ethic. Thrive in both collaborative team environments and independent tasks, consistently delivering high-quality results under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optician
America's Best Eyeglasses & Contacts
05.2023 - Current
- Trained and mentored a team of 5 new employees, fostering a positive work environment and ensuring consistent performance and adherence to customer service standards
- Oversaw daily operations, optimizing workflow and improving efficiency by 80% to enhance productivity and consistently meet service goals
Implemented and enforced health and safety regulations, ensuring 100% compliance with industry standards and maintaining a safe environment for both staff and customers - Developed and executed promotional strategies, increasing customer engagement by 85% and boosting sales by 90% through targeted marketing initiatives and in-store promotions
IT Intern
Afroland TV
01.2023 - 09.2023
- Contributed to the integration of social media platforms with the company’s digital channels, driving an increase in audience engagement and supporting marketing campaigns that reached over 130,000 users across platforms.
- Assisted in the development, maintenance, and optimization of the company’s website, improving page load speed and enhancing the user experience for 130,000 monthly visitors exploring movies and shows.
- Actively researched and implemented emerging web development technologies, collaborating with the team to launch new features and improve website functionality, resulting in a 92% increase in user retention
Assistant Manager
Vitality Bowls
08.2022 - 01.2023
- Trained and mentored a team of 5 new employees, fostering a positive work environment and ensuring consistent performance and adherence to customer service standards
- Oversaw daily operations, optimizing workflow and improving efficiency by 80% to enhance productivity and consistently meet service goals
Implemented and enforced health and safety regulations, ensuring 100% compliance with industry standards and maintaining a safe environment for both staff and customers - Developed and executed promotional strategies, increasing customer engagement by 85% and boosting sales by 90% through targeted marketing initiatives and in-store promotions
Hostess
La Hacienda Ranch
06.2021 - 02.2022
- Managed phone inquiries, taking orders, providing information, and documenting reservations efficiently
- Assisted servers, food runners, and bussers in maintaining a clean and organized dining area to ensure a positive guest experience
- Coordinated reservations and to-go orders, communicated accurate wait times, and addressed customer inquiries with professionalism
- Streamlined guest flow and reduced wait times by effectively coordinating with team members during peak service hours
Education
BBA - Accounting
Collin College
Plano, TX05-2025
High School Diploma -
Frisco High School
Frisco05-2022
Skills
- Insurance verification
- Optical measurements
- Computer skills
- Retail sales
- Customer service
- Competitive analysis
- Idea development and brainstorming
- Marketing analytics
- Data entry
- Microsoft Excel expertise
- Records administration
- Financial analysis
Certification
Business Field of Study Certificate
Timeline
Optician
America's Best Eyeglasses & Contacts
05.2023 - Current
IT Intern
Afroland TV
01.2023 - 09.2023
Assistant Manager
Vitality Bowls
08.2022 - 01.2023
Hostess
La Hacienda Ranch
06.2021 - 02.2022
Business Field of Study Certificate
BBA - Accounting
Collin College
High School Diploma -
Frisco High School
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