Nathaniel Guzman
Peoria,AZ
Summary
Dynamic professional with a strong background in hospitality and sales, notably at North Italia Restaurant. Proven ability to enhance customer satisfaction through exceptional service and relationship building. Skilled in cash handling and upselling, consistently achieving high engagement and conversion rates. Detail-oriented and adaptable, committed to delivering outstanding work performance on a daily basis.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
North Italia Restaurant
Peoria, AZ
12.2024 - Current
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Adjusted to fast-paced settings to ensure efficient management of multiple tables.
- Created great dine in experiences for all guests and mastered speaking with anyone.
Sales Representative
Potempa Team and E Mortgage Capital
Scottsdale, AZ
07.2024 - 12.2024
- Cultivated relationships with clients to identify and fulfill mortgage needs.
- Executed effective sales presentations showcasing mortgage products and services.
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Provided timely follow-up on leads to enhance customer engagement and conversion rates.
- Analyzed market trends to recommend competitive pricing strategies for mortgage products.
- Led initiatives to streamline the application process, enhancing overall efficiency and client satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Implemented CRM tools to track customer interactions and sales progress.
Shift Lead
Babbo Italian Eatery
Peoria, AZ
08.2020 - 09.2024
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Managed team scheduling, optimizing labor costs while maintaining service levels.
- Trained and mentored staff on best practices for food safety and customer service.
- Implemented inventory control measures to minimize waste and maximize profitability.
- Coordinated with kitchen staff to streamline order preparation and delivery processes.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Developed training materials to improve onboarding processes for new employees.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Finance
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Cash handling proficiency
- Customer service
- Upselling skills
- Adaptive learning
- Transaction processing
- Relationship building
- Sales
- High energy and stamina
- Hospitality service expertise
Additional Information
Highly driven and disciplined individual with strong interests in sports and weightlifting, demonstrating a competitive mindset and a commitment to personal growth. Recognized as a dependable and hardworking employee who contributes positive positively to team environments. I am a quick learner who thrives on new challenges and is willing to put in the work necessary to develop professionally and succeed in the financial services and sales industry.
Timeline
Fine Dining Server
North Italia Restaurant
12.2024 - Current
Sales Representative
Potempa Team and E Mortgage Capital
07.2024 - 12.2024
Shift Lead
Babbo Italian Eatery
08.2020 - 09.2024
Bachelor of Science - Finance
Grand Canyon University