Nathaniel Hermsdorfer
Murfreesboro,TN
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commissary Supervisor/ Manager
Troubadour Golf and Field Club
College Grove, Tennessee
11.2022 - Current
- Provided training to new hires on proper store policies and procedures.
- Ensured that all food items were stored properly according to health regulations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Researched competitive pricing trends in order to develop effective pricing strategies.
- Provided recommendations for price adjustments based on data analysis findings.
- Answered inbound calls, chats, and emails to facilitate customer service claims.
- Negotiated pricing and payment terms with suppliers and vendors to secure best possible deals
- Monitored stock levels to ensure availability of products.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Participated in the selection and implementation of new inventory management technology.
- Ensured proper storage conditions for all items in the warehouse.
- Coordinated logistics for inventory movement between locations.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Validated incoming shipments against purchase orders or invoices.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Provided customer service to existing and potential customers, including answering questions and providing product information.
- Reduced process lags by training employees on best practices and protocols.
- Reconciled vendor statements on a regular basis.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Fostered positive employee relationships through communication, training, and development coaching.
- Mentored junior team members and managed employee relationships.
- Purchased all products, dispersed throughout the property.
- Assisted in coding transfers to different locations on the property.
- Analyzed data from past events to determine ways to optimize future ones in terms of cost savings or audience engagement.
Hospitality Worker
Troubadour Golf and Field Club
College Grove, TN
08.2021 - 11.2022
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- ABC Lisence Certified.
- Trained newly hired employees regarding company policies and procedures.
- Provided highest quality customer service standards by anticipating customer needs.
- Provided excellent customer service to ensure satisfaction from guests.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Performed preventative maintenance and minor repairs on facility equipment.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Mentored junior team members and managed employee relationships.
- Communicated policy changes, project requirements and industry standards to staff members.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept lobbies, hallways, and common areas clean and organized.
- Completed day-to-day duties accurately and efficiently.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Filled and served various beverages for customers.
- Effectively multitasked within fast-paced environment.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
Education
High School Diploma -
Lawrence County High School
Lawrenceburg, TN05-2021
Skills
- Inventory management
- Employee training
- Customer service
- Vendor negotiation
- Data analysis
- Food safety
- Logistics coordination
- Pricing strategy
- Stock monitoring
- Team building
- Regulatory compliance
- Process improvement
- Conflict resolution
- Communication skills
- Superior work ethic
- Product display
- Time management abilities
- Problem-solving abilities
- Professionalism
- Reliability
- Critical thinking
- Effective communication
- Manage employees
- Work delegation
- Customer service management
- Multitasking and prioritizing
- Order processing
- Store layout
- Willingness to learn
- Adaptable to changing demands
Certification
- TN ABC Permit
Accomplishments
- Became youngest manager on property a year into working at Troubadour.
- Built a new department from the ground up.
- Very persistent on staying ahead of the game even though being understaffed.
- Employee of the month
Affiliations
•Big car guy and loves the car industry
•Cooking is a huge hobby of mine. I started watching Food Network really young with my grandmother.
•Loves spending time with my fiancé and Family
•An Avid gym goer
References
References available upon request.
Timeline
Commissary Supervisor/ Manager
Troubadour Golf and Field Club
11.2022 - Current
Hospitality Worker
Troubadour Golf and Field Club
08.2021 - 11.2022
High School Diploma -
Lawrence County High School