Nathaniel Hernandez
San Antonio,Texas
Summary
Dynamic and results-oriented professional with a proven track record at Cheddar's Scratch Kitchen, adept at enhancing customer experiences and streamlining service operations. Skilled in cash handling and exceptional customer service, demonstrated through collaborative teamwork and efficient multitasking. Excelled in fast-paced environments, significantly improving service delivery and guest engagement.
Overview
3
3
years of professional experience
Work History
Server
Cheddar's Scratch Kitchen
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ride Operator
Six Flags
12.2022 - 04.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Server Assistant
J-prime Steakhouse
01.2022 - 05.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
High School Diploma -
John Jay High School
7611 Marbach Rd, San Antonio, TX 7822706-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales expertise
- Team player
Accomplishments
- Increased customer satisfaction by consistently receiving positive feedback and maintaining a high rating on review platforms such as Yelp or Google Reviews.
- Achieved high customer retention rates by delivering exceptional service and building rapport with regular guests.
- Reduced customer complaints by proactively addressing issues and resolving concerns in a timely and professional manner.
Languages
Armenian
Full Professional
Timeline
Server
Cheddar's Scratch Kitchen
03.2024 - Current
Ride Operator
Six Flags
12.2022 - 04.2023
Server Assistant
J-prime Steakhouse
01.2022 - 05.2022
High School Diploma -
John Jay High School
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