Nathaniel Jackson

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Recorded and maintained relevant notes for each client and work order.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Monitored systems in operation and input commands to troubleshoot areas.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
• Fielded average of [Number] inbound phone calls to deliver support and remotely resolve service issues.
• Provided primary customer support to internal and external customers.

• Experience conducting service calls throughout the city in company vehicle in a safe and courteous manner.
• Hands on experienced ability to diagnose, repair, and maintain heating systems and central air conditioning/refrigeration systems.
• Experience performing maintenance, service and troubleshooting of HVAC equipment.
• Package Units Split Systems,Air and Water cooled Chillers Refrigeration (low, mid, high temp.) Highly skilled in proper use and maintenance of HVAC tools.
• Proficient in soldering, brazing, and stick rod (copper, steel) screw pipe.
• Successful execution of strategies and processes supporting organizational goals and measurements, Maintenance Repair Various tonnage Air/water cooled chillers.

• Perform preventive maintenance, Troubleshoot and Repair various commercial Split systems and package units.

• Maintenance troubleshoot repair and install commercial and residential hvac Equipment.

• Install, Troubleshoot, Repair, Maintenance various HVAC equipment(various tonnage comfort and process chillers, controls(BAS)carrier ivu., Provided maintenance on heating and cooling systems Troubleshoot and repair large ton chillers, package units, split systems, low, high temp refrigeration, process refrigeration, humidifier, and dehumidification units.

• Installed and tested piping for chill and hot water air conditioning.
• Sweated copper, screwed pipe, steel, inspected air handlers, aligned blower assembly.
• Supervised hydro test crew, tested several floors of piping.
• Promoted to start up crew; installed hot gas bypasses in rooftop units, performed leak check and repair to refrigerant copper tubing and assisted in flush of chill water piping.

Provided maintenance on heating and cooling systems. Troubleshoot and repair large ton chillers, package units, split systems, low high temp refrigeration, process refrigeration, humidifier, and dehumidification units.

• Assist prefab pipe (fab shop) Tool room attendant Expedite pipe Rigging Install piping and set large equipment Organize and clean shop Fab shop and field experience.

• Assist prefab pipe (fab shop) Tool room attendant Expedite pipe Rigging Install piping and set large equipment Organize and clean shop Fab shop and field experience.

• Increased customer satisfaction by providing timely and professional service on all chiller-related tasks.
• Optimized chiller performance with regular inspections, identifying potential problems before they arose.
• Maintained flexibility in approach to repair of equipment at [Type] facilities.
• Assisted in training junior mechanics, sharing expert knowledge and best practices for successful chiller servicing.

Affirmed or denied coverage of claims based on facts and policy terms and
conditions, developing information necessary to make advance, partial and
final payments when appropriate.

Traveled to on-site locations of loss on scheduled or sudden notice,
addressing phone-recorded statements, securing photos and measurements
and documenting scope of property damage.

Negotiated settlement of claims of varying complexity and peril, achieving
prompt, fair and equitable settlement of claim in cases of policy liability.

Reviewed and utilized financial statements to adjust moderately-sized
business interruption losses subject to claims and potential payouts.