Nathaniel J. Hoggard
Aurora
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Patient Care Specialist
Amerita Specialty Pharmacy
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Infusion Coordinator
Mosaic Infusion Solutions
01.2024 - 06.2024
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Built strong relationships with patients and families for optimized care satisfaction.
- Created and maintained a weekly infusion schedule and coordinated with nurses to set up infusion dates for patients
- Worked with insurance to obtain benefits and authorization for our patients
Intake Coordinator
Optimal Home Care
05.2023 - 12.2023
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Intern
Grüne Liga Berlin
02.2023 - 05.2023
- Focused on sustainable environmental initiatives through interacting, investing, and informing the local community of Prenzlauer Platz in Berlin, Germany
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
Host
La Loma
05.2022 - 12.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Chief
Culver’s
03.2016 - 08.2021
- Focus on customer service, training new team members on various positions, and leading the crew
- Deep experience with guest service, kitchen service, and cleaning
- Promoted to Team Leader and Crew Chief over 5 years
Intern
Senator Michael Bennet’s Office
08.2018 - 01.2019
- Focused on interacting and helping constituents in the Colorado Springs area
Education
Bachelor of Arts - International Relations
University of Colorado, Denver
05-2024
Skills
- Patient confidentiality
- Medical terminology
- Documentation proficiency
- Care plan development
- Clinical assessment
- Conducting intakes
- Problem-solving aptitude
- Quick problem solver
- Continuous improvement
- Adaptability
- Team collaboration
- Reliability
- Organizational skills
- HIPAA compliance
- Empathy and compassionate care
- Patient advocacy
Accomplishments
- Attended High School and College Concurrently, Associates Degree of General Arts, 2020
- Spent a Semester studying abroad in Berlin, Germany, CU Denver- Bridging Global Divides, Spring 2023
Timeline
Patient Care Specialist
Amerita Specialty Pharmacy
05.2024 - Current
Infusion Coordinator
Mosaic Infusion Solutions
01.2024 - 06.2024
Intake Coordinator
Optimal Home Care
05.2023 - 12.2023
Intern
Grüne Liga Berlin
02.2023 - 05.2023
Host
La Loma
05.2022 - 12.2022
Intern
Senator Michael Bennet’s Office
08.2018 - 01.2019
Crew Chief
Culver’s
03.2016 - 08.2021
Bachelor of Arts - International Relations
University of Colorado, Denver
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