Nathaniel J. Oakes
Wedowee,AL
Summary
I am seeking a challenging, growth-oriented position where I can ensure customer satisfaction while maximizing profits for my employer.
Overview
19
19
years of professional experience
Work History
Service Director
- With over25 years of experience in the automobile business, I have held diverse roles including sales, automobile technician, service writing, and machinist
- In my current role as Service Director, I thrive in a high-energy, fast-paced environment focused on problem-solving
- My responsibilities include:
- - Managing a productive staff and maintaining efficient shop equipment for daily and monthly needs
- - Ensuring high profit margins for the company through effective operational strategies
- - Overseeing payroll submissions and supervising the warranty administrator, ensuring accurate warranty coding, submission, accounting, and the correction of suspended claims
- - Demonstrating a proven track record of increasing gross profits in fixed operations and managing multiple dealerships simultaneously
Parts and Service Director
Nissan of LaGrange, LaGrange, GA
02.2020 - 07.2024
- Increased profits year over year; maintained top3 in KPI in the region.
Service Manager
Scott Evans Nissan, Dodge, Chrysler, and Jeep, Carrollton, GA
01.2013 - 01.2020
- Increased profits year over year; reduced technician comeback rates.
Service Manager
Nissan, Mercedes, VW of Athens
05.2010 - 12.2012
- Increased profits during employment; enhanced shop productivity and organization.
Service Manager
Scott Evans Nissan, Carrollton, GA
10.2005 - 04.2010
Education
Gwinnett Technical College
Skills
- Proficient in various dealership management software, including:
- - Dealer Track
- - ADP Dealership Software
- - Reynolds & Reynolds
- - Specialized software for individual companies
- - Dealer Logic
- - NNAnet
Disclaimer
I hold Nissan certifications and additional certifications from other manufacturers. I aim to work with an organization where I can leverage my professional qualities to operate departments at maximum production, control costs, build a loyal clientele, maintain strong employee relationships, and achieve sales objectives while also monitoring and improving customer satisfaction metrics. I look forward to discussing how my experience and skills align with your needs.
Awards
Nissan Award of Excellence:2013,2014,2015,2018,2021, Nissan Southeast Region Aftersales Challenge:2017 Winner, Nissan Parts and Service Winter Challenge:2017 Winner, Nissan Southeast Region Aftersales Big Dog Challenge:2021
Timeline
Parts and Service Director
Nissan of LaGrange, LaGrange, GA
02.2020 - 07.2024
Service Manager
Scott Evans Nissan, Dodge, Chrysler, and Jeep, Carrollton, GA
01.2013 - 01.2020
Service Manager
Nissan, Mercedes, VW of Athens
05.2010 - 12.2012
Service Manager
Scott Evans Nissan, Carrollton, GA
10.2005 - 04.2010
Service Director
Gwinnett Technical College
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