Jon Cady
Scottsdale,AZ
Summary
Dedicated and dynamic professional with over 20 years of experience in fixed operations, building long-tenured teams with a focus on strong Customer Service Index (CSI) and customer-pay operations. Aiming to leverage extensive experience in service operations and team leadership to effectively fulfill the position of Automotive Service Director/Manager in the Charlotte area.
Overview
18
18
years of professional experience
Work History
Automotive Service Director
Infiniti of Scottsdale
02.2015 - 10.2023
- Oversaw service operations while managing a team of over 20, ensuring top-quality customer service and operational efficiency
- Cultivated a team-oriented environment, transforming inexperienced hires into highly successful service advisors with outstanding CSI and performance metrics
- Consistently achieved the highest regional customer satisfaction index (CSI) scores, contributing to strong customer retention and employee loyalty
Automotive Service Director
Pinnacle Nissan
02.2021 - 09.2023
- Directed service operations, overseeing a team of 30+ professionals to ensure exceptional customer service and operational efficiency
- Excelled in hiring and developing novice service advisors into top performers with high CSI scores and robust performance metrics
- Spearheaded the adoption of innovative service processes, enhancing departmental efficiency and customer satisfaction
Service Drive Manager
Infiniti of Scottsdale
03.2010 - 02.2015
- Managed daily operations of the service drive, ensuring efficient workflow and high-quality customer interactions
- Developed and implemented strategies that significantly improved operational efficiency and customer service quality.
Service Advisor
Infiniti of Scottsdale
03.2006 - 03.2010
- Quickly became the top-producing advisor within the first year, outperforming colleagues with decades of experience
- Known for achieving high hours per Repair Order (RO) and maintaining high effective labor rates.
Skills
- Proficient in dealership management software including CDK, Xtime, and Dynatron/ROAMS
- Exceptional ability in team leadership and building solid teams
- Proven success in achieving high hours per RO and effective labor rates
Awards
7-time Infiniti Award of Excellence recipient
2-time Nissan Circle of Excellence recipient
Berkshire Hathaway Automotive Service Leadership Award winner
Berkshire Hathaway Automotive Top Fluid Maintenance Increase winner
Berkshire Hathaway Automotive Top Tire Penetration Increase winner
References
Available upon request
Timeline
Automotive Service Director
Pinnacle Nissan
02.2021 - 09.2023
Automotive Service Director
Infiniti of Scottsdale
02.2015 - 10.2023
Service Drive Manager
Infiniti of Scottsdale
03.2010 - 02.2015
Service Advisor
Infiniti of Scottsdale
03.2006 - 03.2010