Nathaniel McCrae
PHOENIX,AZ
Summary
Dynamic and detail-oriented professional with over 7 years of experience in retail and warehouse operations, seeking an engaging position within a growing company. Proven ability to manage multiple responsibilities while delivering exceptional customer service, complemented by a strong work ethic and reliability. Expertise in inventory management, cash handling, and logistics, including shipping and receiving processes. Committed to efficiency and flexibility, with the capability to lift 100 pounds and adapt to various shifts as needed.
Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
27
27
years of professional experience
Work History
Remote Gate Agent
Insight Global
Tempe, AZ
10.2025 - 02.2026
- Managed gate operations, facilitating smooth boarding procedures for diverse flight schedules.
- Assisted drivers with timely check-in and check-out
- Ensured all procedures and protocols were adhered to
- Verified type of vehicles checking into yard
Payroll Specialist
Paychex
Phoenix, AZ
08.2023 - 06.2025
- Identify opportunities for the products across our platform, in line with our product strategy. Support product vision, strategy, roadmap, and full product lifecycle management in context of broader organizational goals and strategies.
- Prioritize strategies and tasks based on evolving needs; generate buy in across teams and communicate effectively for full awareness. Present roadmaps, product enhancements, and recommended changes to senior management based on value and ROI.
- Plan, kick off, and develop initiatives, collaborating across Engineering, Design, Sales, and Service
- Monitor competition, identifies and analyzes significant market or internal data changes. Uses constructive thinking and innovative solutions to recognize trends and develop business plans.
- Focus on user experience; conduct user interviews as needed to deeply understand user needs. Ability to ideate with design and engineering. Sketch wireframes, write clear briefing/requirements docs, and coordinate resources to action.
- Defines success criteria and metrics for each release, evaluates in the post-launch phase, and leverages data to guide and influence future product/feature investment and prioritization decisions.
- Maximize efficiency in a constantly evolving environment where process is fluid
- Manages ongoing relationships with external partners and monitors industry for possible new partners
- Processed payroll for diverse client accounts, ensuring accuracy and compliance with regulations.
- Managed employee data entry and updates in payroll systems to maintain accurate records.
- Coordinated with HR to ensure timely resolution of payroll-related inquiries and issues.
- Monitored changes in tax legislation to ensure ongoing compliance across all client accounts.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reviewed time records for [Number] employees to verify accuracy of information.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
STC Advocate
Carvana
Tempe, AZ
04.2021 - 06.2023
- Delivered personalized, relating to questions and promptly resolved basic problems on customer accounts
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Navigated multiple computer systems and applications and utilized search tools to nd information.
LST
Modis/Charles Schwab
Phoenix, AZ
10.2019 - 03.2021
- Be a reciprocal member on a small team of professionals dedicated to resolving a variety of sophisticated client inquiries including, but not limited to; questions on Bank Lending applications in process and existing Bank Lending accounts, closing PAL’s, line decrease and increase requests, Maturing Bank Lending accounts, processing of journal requests, and facilitating Bank Lending advances and payments
- Assist clients and business partners with mortgage questions, status updates and items needed for mortgage servicing
- Work with clients by phone to provide rate quotes, Bank Lending payments, payoffs and basic information on our lending products
- Deliver exceptional client service while demonstrating ownership and accountability to ensure thatall inquiries are handled efficiently and accurately Support the Bank Lending Team and cross-train on the following functions:
- With a focus on service, the client experience and “one call resolution”, partner with and serve asa subject matter authority to internal Schwab employees and departments regarding the Pledge Asset Line product
- Make outbound calls to end clients or IAs for any wires or Pay, No Pay issues
- Process service requests that are received after business hours via a designated Service Wizard
- Serve as a “Point of Contact” for Regional Banking Managers for all service requests
- Support the Bank Lending Team and cross-train on the following functions
- Handle the maturing Bank Lending loans pipeline
- Handle the maturing Bank Lending loans pipeline
- Work with Bank Lending loans which are close to maturity and communicate effectively with clients/
- Business Partners and/or Investment Advisors (IA)
- Existing Bank Lending account servicing
- Process Bank Lending, decrease and closure requests, provide payoff
TSR
Asurion
Phoenix, AZ
06.2016 - 08.2018
- Maintain exceptional customer service while providing technology solutions for customers' inquiries about hardware, software OS, apps, and compatibility
- Remotely support multiple technology devices across Windows, Android, Blackberry OS, Apple iOS
Customer Service Rep
McKesson
Scottsdale, AZ
10.2015 - 04.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided cross training to numerous staff members.Confirmed that appropriate changes were made to resolve customers' problems. Assisted patients with financing in order to help patients receive prescription meds.
Sales Representative
T.L.K. Group
Phoenix, AZ
10.2012 - 08.2013
- Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided cross training to numerous staff members.Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.
Aerotek
Phoenix, AZ
09.2010 - 09.2012
- Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Received incoming shipments and reviewed contents against purchase order for accuracy.Verified and recorded the count and condition of cargo received.
Caregiver
Goodneighbor
Goodyear, AZ
02.2008 - 07.2010
- Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Positioned residents for comfort and to prevent skin pressure problems.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assistant Manager
Sally Beauty Inc
Salem, OR
03.2004 - 06.2008
- Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Opened and closed the store, which included counting cash drawers and making bank deposits.Exceeded personal sales goals for 48 months in a row.Kept the showroom clean and maintained neat, orderly product displays.Oversaw all daily operations of lstore locations.Processed shipments and maintained organized stockroom.
Walmart Supercenter
Woodburn, OR
02.2003 - 02.2004
- Verified and recorded the count and condition of cargo received.Removed pallets, freezer boxes and damaged products from returning trailers.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Loaded flat bed by forklift and hand truck.Cleared damaged items and loaded freight.Rotated stock by code and receiving date.Received incoming shipments and reviewed contents against purchase order for accuracy.
Sears and Roebuck
Sacramento, CA
02.2001 - 09.2001
- Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Shipping and Receiving Clerk
O'Keefe Distribution
Santa Rosa, CA
04.1999 - 09.1999
- Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Received incoming shipments and reviewed contents against purchase order for accuracy.Verified and recorded the count and condition of cargo received.
Education
Criminal Justice
University of Phoenix
Phoenix, AZ01-2011
General studies
Chemeketa Community College
Salem, OR01-2004
Diploma - undefined
Rio Cazadero HS
Sacramento, CA01-2001
Skills
- IOS
- Technical Support
- Android
- Troubleshooting
- Customer service
- Language proficiency
- Security awareness
- Documentation verification
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Reliability
- Payroll administration experience
- Accounts payable
- Payroll auditing
- Interpersonal and written communication
- Exceptional Microsoft Excel skills
- Tax compliance
- Telephone and email etiquette
- Record keeping
- Team leadership
- Decision-making
- Staff training and development
- Relationship building
- Documentation and reporting
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
Timeline
Remote Gate Agent
Insight Global
10.2025 - 02.2026
Payroll Specialist
Paychex
08.2023 - 06.2025
STC Advocate
Carvana
04.2021 - 06.2023
LST
Modis/Charles Schwab
10.2019 - 03.2021
TSR
Asurion
06.2016 - 08.2018
Customer Service Rep
McKesson
10.2015 - 04.2016
Sales Representative
T.L.K. Group
10.2012 - 08.2013
Aerotek
09.2010 - 09.2012
Caregiver
Goodneighbor
02.2008 - 07.2010
Assistant Manager
Sally Beauty Inc
03.2004 - 06.2008
Walmart Supercenter
02.2003 - 02.2004
Sears and Roebuck
02.2001 - 09.2001
Shipping and Receiving Clerk
O'Keefe Distribution
04.1999 - 09.1999
General studies
Chemeketa Community College
Diploma - undefined
Rio Cazadero HS
Criminal Justice
University of Phoenix