Nathaniel Placker
Phoenix,AZ
Summary
I am an Eagle Scout with a passion for technology. Over the course of my scouting and work career, I have picked up skills in communication, problem solving, team building, and leadership. With these skills I am continually finding ways to utilize them to practice and develop them. During my time at State Farm, I have learned how to use tools such as hercules for calls, ecrm for customer management, and necho for viewing and performing policy changes. Along with that, I have started stretching my legs in leadership in my role as a representative in the recent Change Champion Network project that has started
Overview
6
6
years of professional experience
Work History
Underwriting Service Assistant
State Farm
12.2023 - Current
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Provided timely responses to inquiries from customers and agents, fostering positive working relationships that contributed to business growth opportunities.
- Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
Licensed Customer Service Representative
State Farm
05.2022 - 12.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Warehouse Associate
Amazon Fresh
12.2020 - 07.2022
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Completed cycle counts and monthly inventory.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Delivery Driver/Shift Lead
Papa Johns
04.2019 - 12.2020
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ03.2026
Associate of Applied Science - Software Development
Bates Technical College
Tacoma, WA03.2019
Skills
- Customer Relationship Management
- Active Listening
- Critical Thinking
- Customer Inquiries
- Account Management
- Customer Service and Assistance
- Leadership
Accomplishments
Eagle Scout with BSA
Volunteer Work
I currently volunteer as an Usher for my Church
I enjoy helping in my community as part of the East Valley Red Cross Disaster Action Team
Timeline
Underwriting Service Assistant
State Farm
12.2023 - Current
Licensed Customer Service Representative
State Farm
05.2022 - 12.2023
Warehouse Associate
Amazon Fresh
12.2020 - 07.2022
Delivery Driver/Shift Lead
Papa Johns
04.2019 - 12.2020
Bachelor of Science - Information Technology
Arizona State University
Associate of Applied Science - Software Development
Bates Technical College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
DENARIO CURTISDENARIO CURTIS
CLAIMS ADJUSTER at State FarmCLAIMS ADJUSTER at State Farm
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group