Nathaniel Placker
Phoenix,AZ
Summary
I am an Eagle Scout with a passion for technology. Over the course of my scouting and work career, I have picked up skills in communication, problem solving, team building, and leadership. With these skills I am continually finding ways to utilize them to practice and develop them. During my time at State Farm, I have learned how to use tools such as hercules for calls, ecrm for customer management, and necho for viewing and performing policy changes. Along with that, I have started stretching my legs in leadership in my role as a representative in the recent Change Champion Network project that has started
Overview
6
6
years of professional experience
Work History
Underwriting Service Assistant
State Farm
12.2023 - Current
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Provided timely responses to inquiries from customers and agents, fostering positive working relationships that contributed to business growth opportunities.
- Played a pivotal role in the reduction of processing errors by implementing rigorous quality control measures throughout all stages of the underwriting process.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
Licensed Customer Service Representative
State Farm
05.2022 - 12.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Warehouse Associate
Amazon Fresh
12.2020 - 07.2022
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Completed cycle counts and monthly inventory.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Delivery Driver/Shift Lead
Papa Johns
04.2019 - 12.2020
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ03.2026
Associate of Applied Science - Software Development
Bates Technical College
Tacoma, WA03.2019
Skills
- Customer Relationship Management
- Active Listening
- Critical Thinking
- Customer Inquiries
- Account Management
- Customer Service and Assistance
- Leadership
Accomplishments
Eagle Scout with BSA
Volunteer Work
I currently serve as a camera operator and IT volunteer for my Church
I am also helping in my community as part of the East Valley Red Cross Disaster Action Team
Timeline
Underwriting Service Assistant
State Farm
12.2023 - Current
Licensed Customer Service Representative
State Farm
05.2022 - 12.2023
Warehouse Associate
Amazon Fresh
12.2020 - 07.2022
Delivery Driver/Shift Lead
Papa Johns
04.2019 - 12.2020
Bachelor of Science - Information Technology
Arizona State University
Associate of Applied Science - Software Development
Bates Technical College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Emmanuel ContrerasEmmanuel Contreras
Account Executive at State FarmAccount Executive at State Farm