Nathaniel Renner
Amelia,OH
Summary
Customer-focused claims and mechanical service professional with experience evaluating loss details, interpreting coverage, and supporting timely claim resolution in high-volume environments. Skilled in mechanical troubleshooting, determining causes of equipment failure, and recommending practical repair solutions based on cost, performance, and operational impact.
Demonstrated ability to communicate effectively with customers, vendors, and service professionals to gather information, explain decisions, and resolve issues efficiently. Brings strong analytical thinking, attention to detail, and the ability to manage multiple tasks while maintaining accuracy and service standards.
Overview
11
11
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
06.2025 - Current
- Review claim details, customer statements, and supporting documentation to determine next steps and support coverage evaluations
- Communicate with customers, vendors, and internal partners to gather information and ensure timely claim resolution
- Apply policy language and established procedures to assist in accurate and consistent claim handling decisions
- Manage multiple claims-related activities while maintaining responsiveness, accuracy, and customer service standards
- Document claim activity thoroughly to support clear decision-making and file integrity
Career Recovery and Education Period
04.2019 - 06.2025
- Completed Bachelor of Business Administration while recovering from a serious auto accident, demonstrating resilience and long-term commitment to professional development
- Successfully returned to the workforce and transitioned into insurance claims handling
Tier 3 Technical Support Representative
Charter Communications
06.2017 - 04.2019
- Diagnosed complex service issues using structured troubleshooting methods to identify root causes and determine appropriate solutions
- Handled high-volume inbound calls while coordinating with technicians and internal teams across multiple systems and applications to resolve issues
- Communicated technical findings clearly to customers, translating complex issues into understandable solutions
- Documented troubleshooting steps and outcomes
Service Technician (Mechanical Systems)
Alco Technologies Inc.
06.2015 - 01.2016
- Diagnosed mechanical failures in commercial refrigeration and HVAC systems by evaluating symptoms, testing components, and identifying root causes
- Determined appropriate repair or replacement solutions based on system condition, cost considerations, and operational needs
- Performed hands-on repairs while ensuring safety, accuracy, and equipment performance
- Communicated repair recommendations, timelines, and system status to customers and internal stakeholders
- Applied mechanical reasoning and troubleshooting to support efficient and practical service outcomes
Education
Bachelor of Business Administration -
Western Governors University
Associate Degree - Information Technology
University of Cincinnati Clermont
HVAC/R Certification - undefined
Warren County Career Center
Skills
- Mechanical Diagnostics & Failure Analysis
- Claims Investigation & Coverage Review
- Repair vs Replacement Evaluation
- Customer & Vendor Communication
- Cost Awareness & Solution Negotiation
- High-Volume Call Handling
- Microsoft Office
- Time Management & Multi-Tasking
- Team Work and Collaboration
OTHER WORK EXPERIENCE
Additional Customer Service & Leadership Experience
Delivery Driver - Pizza Hut (2012–2015, 2016–2017)
· Delivered high-quality customer service while managing time-sensitive workloads
Temporary Associate - The Job Store Staffing (2016)
· Adapted quickly to new environments and procedures while supporting operational tasks
Service Manager - Chipotle (2010–2012)
· Led daily operations, resolved customer concerns, and maintained service standards
Assistant Manager - Wendy’s (2006–2010)
· Managed teams, handled customer issues, and coordinated daily workflows
Shipping & Receiving Manager - E.I. Ceramics (2004–2006)
· Coordinated inventory, shipments, and operational processes with strong attention to detail
Timeline
Claims Generalist Associate
Progressive Insurance
06.2025 - Current
Career Recovery and Education Period
04.2019 - 06.2025
Tier 3 Technical Support Representative
Charter Communications
06.2017 - 04.2019
Service Technician (Mechanical Systems)
Alco Technologies Inc.
06.2015 - 01.2016
Associate Degree - Information Technology
University of Cincinnati Clermont
HVAC/R Certification - undefined
Warren County Career Center
Bachelor of Business Administration -
Western Governors University