Nathaniel Sawyer
Willowick,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
08.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
Pharmacy Technician
CRP Pharmacy
08.2013 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume pharmacy environment
Pharmacy Technician
Central Rx Pharmacy
09.2006 - 08.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume pharmacy environment
Pharmacy Technician
CVS Pharmacy
06.2006 - 08.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume pharmacy environment
Education
Nursing
Cuyahoga Community College
Cleveland, OH02.2020
High School Diploma -
Cleveland Job Corps
Cleveland, OH11.2009
Skills
- Critical Thinking
- Order Processing
- Conflict Resolution
- Medical Terminology Knowledge
- Managing Multiple Tasks
- Stocking Shelves
- Assisting Pharmacists
- Secure Storage of Medications
- Labeling Prescriptions
- Answering Customer Questions
- Restock Shelves
- Preparing Bubble Packs
- Prescriptions Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
Spectrum
08.2021 - 05.2022
Pharmacy Technician
CRP Pharmacy
08.2013 - 06.2020
Pharmacy Technician
Central Rx Pharmacy
09.2006 - 08.2013
Pharmacy Technician
CVS Pharmacy
06.2006 - 08.2006
Nursing
Cuyahoga Community College
High School Diploma -
Cleveland Job Corps
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