Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nathaniel Spurlock

Clearwater

Summary

Adaptable person with a positive attitude and flexibility in a fast paced environment. Recognized for strong data management and customer service skills, contributing to improved patient satisfaction and operational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lab Assistant /Lead Phlebotomist

BayCare
05.2022 - Current
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Managed patient accounts, including data entry, account updates, and registering patient accounts.
  • Handled and preformed insurance verifications to insure accurate records.

Customer Service Representative

Access2care
05.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.
  • Worked on patient accounts handling billing and insurance verification.

Assistant Manager

Burger King
06.2018 - 05.2021
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Education

High School Diploma -

Clearwater Adult Education
Clearwater, FL
10-2017

Skills

  • Laboratory techniques
  • Data logging
  • CLIA & OSHA compliance
  • Trained in HIPAA compliance
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Computer skills
  • Product knowledge

Certification

  • PT - Phlebotomy Technician

References

References available upon request.

Timeline

Lab Assistant /Lead Phlebotomist

BayCare
05.2022 - Current

Customer Service Representative

Access2care
05.2021 - 05.2022

Assistant Manager

Burger King
06.2018 - 05.2021

High School Diploma -

Clearwater Adult Education

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