Nathaniel Stevens
Las Vegas,NV
Summary
Results-driven cannabis operations professional with experience leading teams, improving daily store processes, and supporting sales growth. Known for managing cash controls, scheduling coverage, resolving personnel issues, and creating a consistent, customer-first environment in high-volume retail settings.
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Tree of Life
North Las Vegas, Nevada
02.2026 - Current
- Managed daily operations for a large retail team, resolving personnel concerns and mediating conflicts to foster an accountable workplace culture.
- Reviewed store workflows to identify and implement improvement opportunities that strengthened daily operations.
- Planned and coordinated large retail events, including peak 4/20 activity and store anniversary promotions, to enhance customer engagement and sales.
- Promoted customer-first service by standardizing protocols across sales floor, curbside, and drive-thru channels.
- Handled opening and closing procedures, cash control, and daily reconciliation to support financial accuracy and compliance.
- Supported facility upkeep by maintaining safety, cleanliness, and visual merchandising standards for a premium retail setting with heavy foot traffic.
Assistant General Manager
Tree of Life
North Las Vegas, NV
07.2023 - Current
- Coordinated with the General Manager to develop and implement strategic plans that were aligned with business objectives.
- Evaluated store processes to identify areas for improvement, enhancing overall operational efficiency.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Conducted regular staff meetings to communicate goals and updates, fostering open dialogue for team feedback.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
Lead Customer Care Specialist
Tree of life
North Las Vegas, NV
10.2022 - 07.2023
- Oversaw all aspects of evening operations at Tree of Life in the role of lead customer care specialist
- Achieved high customer satisfaction ratings while adhering to NV state regulations.
- Trained and guided staff on procedures and policies, fostering a knowledgeable and compliant team.
- Updated sales team on daily deals and store operations through concise briefings, enhancing team engagement and alignment.
- Organized daily tasks to optimize time management and workflow efficiency. throughout the day, leveraging extensive industry knowledge to fill every position in the dispensary and provide continuous coverage during staff breaks.
- Ensured store's security by performing end-of-day register closures and securing premises overnight
Budtender
Planet 13
Las Vegas, NV
11.2020 - 10.2022
- Provided exceptional customer service and in-depth product knowledge at Planet 13, educating customers about diverse products available in NV market.
- Recognized as top salesperson in categories of items sold per ticket, overall sales, and ticket average, contributing to annual sales exceeding $900,000 in 2021.
- Ensured compliance with federal, state, and local laws governing sale of marijuana products.
Assistant Manager
The Apothecary Shoppe
Las Vegas, NV
02.2018 - 01.2020
- Managed nightly shop operations and upheld NV state cannabis law compliance.
- Trained new budtenders, contributing to sales goal achievement, resolving customer disputes, and overseeing cash handling.
- Mediated team conflicts to foster a collaborative work environment. between team members in an effective manner.
- Delegated tasks to staff based on strengths and workloads.
Lead Budtender
Sahara Wellness
08.2016 - 02.2018
- Acquired in-depth knowledge of cannabinoids, terpenes, and cannabis industry dynamics to enhance customer experience.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Trained new budtenders on policies and procedures, fostering team alignment and service consistency.
- Advanced from receptionist to lead budtender by demonstrating strong work ethic and commitment.
- Performed regular inventory checks to maintain optimal product availability and support seamless operations.
- Observed the progression of the industry as it shifted from primarily medical-oriented to a thriving adult-use market.
Education
Medical Administrative Assistant Certificate -
The Academy of Healing Arts
Las Vegas, NV01-2009
Skills
- Store management
- Employee Scheduling
- Proficient in Dutchie, Jane and Carrot
- Process improvements
- Cannabis compliance
- Cash reconciliation
- Sales analysis
- Customer Retention
- Staff training
- Team leadership strength
- Team oversight
- Effective communication
- Time management and prioritization
- Staff motivation
- Business operations background
Certification
- Dispensary agent card, 02/22/26, Nevada
- M. M. E. Work card, 10/28/27, North Las Vegas Police Dept.
- Drivers licenses, 05/16/31, Nevada
- OSHA 30-hour card, 04/22/22
Awards
LAS VEGAS - BUDTENDER OF THE MONTH, VEGAS CANNABIS MAGAZINE, 12/2022
Hobbies and Interests
I am very passionate about living a healthy and natural lifestyle. I believe in cannabis because I have seen the many positive medicinal effects it can have on a person’s life. Some of my favorite hobbies include producing flower rosin and making my own cannabis infused treats. I also love hiking, spending time with my dog and online gaming. During my free time I like to fly drones to capture content for for recreation.
Timeline
General Manager
Tree of Life
02.2026 - Current
Assistant General Manager
Tree of Life
07.2023 - Current
Lead Customer Care Specialist
Tree of life
10.2022 - 07.2023
Budtender
Planet 13
11.2020 - 10.2022
Assistant Manager
The Apothecary Shoppe
02.2018 - 01.2020
Lead Budtender
Sahara Wellness
08.2016 - 02.2018
Medical Administrative Assistant Certificate -
The Academy of Healing Arts