NATHEN ROSA RIOS
Sanford,FL
Summary
Resourceful Network Engineer with 1 Year of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.
Overview
9
9
years of professional experience
Work History
Technical Support Level 2
Crosslink Tax Solutions LLC
10.2024 - Current
- Mentored junior team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
- Partnered closely with sales teams in order to provide pre-sales technical advice and post-sales follow-up that resulted in increased revenue generation
- Analyzed trends in support requests, proactively addressing common issues through knowledge base updates and preventative measures.
- Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
POS Support & Implementation Specialist
IPOS SYSTEMS
01.2023 - 10.2024
- Installations, Configurations, Trainings, Programming & Software Support
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders
- Reduced client onboarding time by developing comprehensive training materials and delivering tailored user sessions
- Could Management-INV
- Software Quality Assurance
- Software and Network support
- Analyzed data to identify opportunities for improving support levels
QA Analyst & Subject Expert Matter
WIPRO
04.2021 - 01.2023
- Improved software quality by executing thorough test plans and identifying defects before release
- Enhanced product performance by conducting comprehensive regression testing on new updates
- Compile and analyze statistical data
- Draft quality assurance policies and procedures
- Identified quality trends to investigate systems flaws, process inefficiencies and training needs
- Monitored completed work and provided feedback to improve team member performance
Scheduling Coordinator
UNITED HEALTHCARE/OPTUM
04.2020 - 04.2021
- Quality Assurance
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes
- Streamlined communication between departments for improved schedule adherence and reduced conflicts
- Provided leadership, insight and mentoring to newly hired employees
- Discussed job performance problems with employees, identifying causes and issues to find solution
Fraud Prevention Specialist/Dispute Services
CONDUENT
10.2018 - 04.2020
- Managing high volume of inbound and outbound calls
- Enhanced fraud detection by implementing advanced data analytics techniques and tools
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors
- Associate and Leadership Support
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
Training & Marketing Supervisor
CARRIBEAN RESTAURANT LLC
07.2016 - 11.2018
- Management Training and Certify associates
- Boosted brand awareness by developing and implementing strategic marketing campaigns
- Increased lead generation through targeted email marketing and social media advertising
- System management and SICOM repairs
- Created and improved materials for marketing and branding strategies
Education
Bachelor's in Science in Information Technology - Information Technology
National American University
Rapid City, SD10.2021
Diploma in Interconnecting Cisco Networking Devices Part1 -
Alison
Remote06.2023
Skills
- Java
- Windows Operation's System
- Programming Techniques
- Bilingual Spanish & English
- Quality Assurance
- Computer Networking
- Technical Support
- Staff Coaching and mentoring
- Data Recovery
- Software Implementation
References
Available upon request.
Timeline
Technical Support Level 2
Crosslink Tax Solutions LLC
10.2024 - Current
POS Support & Implementation Specialist
IPOS SYSTEMS
01.2023 - 10.2024
QA Analyst & Subject Expert Matter
WIPRO
04.2021 - 01.2023
Scheduling Coordinator
UNITED HEALTHCARE/OPTUM
04.2020 - 04.2021
Fraud Prevention Specialist/Dispute Services
CONDUENT
10.2018 - 04.2020
Training & Marketing Supervisor
CARRIBEAN RESTAURANT LLC
07.2016 - 11.2018
Bachelor's in Science in Information Technology - Information Technology
National American University
Diploma in Interconnecting Cisco Networking Devices Part1 -
Alison
Similar Profiles
Garrett LuskGarrett Lusk
Administrative Assistant at L4 Tax and Accounting Solutions LLCAdministrative Assistant at L4 Tax and Accounting Solutions LLC
Amber WilliamsAmber Williams
Administrative Assistant at Property Tax Solutions,LLCAdministrative Assistant at Property Tax Solutions,LLC
Sarah CarterSarah Carter
Bookkeeper at Carter Tax & Financial Solutions LLCBookkeeper at Carter Tax & Financial Solutions LLC