Nathiefa Hamilton

Spearheaded outreach events and projects which build strong business relationships while branding products, services and ideas of the company. Developed programs and strategies to represent the vision of the organization. Utilizing industry data, excellent organizational and communication skills to maintain and nurture relationships between the company, staff, external organizations, the media and the virtual community in support of reaching organizational goals.

• Aligned with staff managing database functions, while collaborating with internal and external agencies, ensuring timely completion of projects aimed at increasing agency revenue.
• Oversaw day-to-day administrative operations, such as prospect management, gift documentation, database and portal administration, reporting, and processing invoices.
• Recommended and Communicated strategic advancement highlights & progress at Board of Directors monthly meetings.
• Partnered with The Malcolm Jenkins Foundation in providing support to over 1200 Central Newark families.
• Organized and facilitated Readiness on Wheels event which provided work search, job application assistance and resume building to 100+ people.
• Collaborated with NJRCI at Community Health Fair providing food, job services, book bags and health information to 1000+ families.
• Coordinated grant writing projects with external grant-writers, program managers, research administrators and board members.
• Diagnosed business needs to leverage, negotiate and create Memorandums of Understanding (MOU) with community leaders, profit and non-profit organization to deliver business results with quality solutions.
• Maintained oversight and provided guidance to the finance department concerning allocations of funds, budgets and in-kind donations ensuring financial stability.

Served as the principal point of contact for two Counties as a government liaison conducting diligent outreach. Collaborated with various community and government leaders to ensure that their organizations were properly represented in the 2020 Census.

• Established, developed and maintained Complete Count Committees in both Counties with diverse social and cultural backgrounds.
• Facilitated strategic and tactical methods in identifying Hard-to-Count areas while implementing solutions to increase response rates.
• Provided technical and motivational support for projects, staff activities and Census field operations such as recruitment.
• Developed and administered oral and web-based presentations, briefings and trainings while adhering to Federal talking points.
• Orchestrated events that fostered strategic community partnerships with local schools, businesses, faith-based institutions, elected officials, community-based organizations.
• Utilized CRM and other systems for data mining, data entry, research and to respond to Congressional inquiries, and other controlled correspondence ensuring accuracy and sustaining confidentiality.
• Exceeded Partnership goals by 30% which aided in surpassing National Goals.
• Resolved conflict and shared best practices with key stakeholders, Congress, government and administration officials, and grantees.

Accountable for developing work measurements for use in improving hub job set-ups and operational conditions that reduce cost and meet service commitments by auditing operating plans and compliance.

• Assisted with developing, monitoring and execution of daily and weekly load plans for over 500+ companies; optimizing transportation networks by reducing excess feeder movements and network handles.
• Integrated forecasting efforts and technology enhancements through research, intelligence, critical analysis, and insights provided by teams to translate business impacts.
• Through collaborative communication with all stakeholders, assessed load quality and ensure adherence to load plans, thus delivering results.
• Utilized various systems and load planning tools to identify opportunities/root cause while quickly solving problems and meeting business needs.
• Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements.
• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
• Coordinated activities with other units of organizations to develop cross-functional strategic plans to enhance company performance.
• Verified product and equipment design, specifications and processes to reduce costs while maintaining product quality and employee safety.
• Incorporated Lean and Six Sigma concepts and initiatives to gain competitive advantage.
• Supervised production workers to determine problematic areas and implement solutions for optimized production.

• Accountable for auditing of scripts to ensure efficacy and compliance of 340b drug program.
• Managed Contract Pharmacies and other providers notifications of discontinued National Drug Codes(NDC).
• Monitored and tracked accuracy of National Drug Codes(NDC) and scripts written on client’s progress notes.
• Communicated to staff all changes made by APEXUS, OPAIS, DOH and all regulatory bodies.
• Served on Pharmacy Committee reviewing and editing, organizational drug pharmacy policy and procedure.
• Created process and workflow for in-house pharmacy distribution and compliance.
• Assisted Director of Special Projects and Healthcare compliance with ALL administrative duties as it related to drug pharmacy program which included: ordering of inventory for contract pharmacy, reconciling of invoices, uploading invoices and account receivables of co-pay invoices.

Worked with the Employment Coordinator as a liaison between government agencies, the industry, and community-based organizations for unskilled and unemployed individuals to obtain job placement.

• Collected and analyzed HR data and made recommendations to management.
• Led hiring and on-boarding, talent development, coaching, and training needs coordination to inspire candidates.
• Educated team members on recruiting methodologies such as Applicant Tracking System (ATS) to fill open positions.
• Assisted over 200 residents in gaining employment using ATS increasing hiring rate by 90%.
• Successfully organized, planned, and executed events according to unemployment benchmarks, linking individuals with prospective employers while collaborating with multiple agencies and partners.
• Maintained database of employment listings, employment search and community-based employment development to coordinate placements into jobs, job shadowing opportunities, internships and provide crisis intervention as needed.

Reported to the Director of Operational Excellence for Verizon Lean Six Sigma, supporting 30 trainers.

• Oversaw workplace logistics including financials, communication, planning, implementation, and ad-hoc tasks for training program.
• Masterminded gathering data to map out processes which lead human capital efforts and training development.
• Integrated technology into instruction and collaborated with corporate leadership to identify and meet employee training needs.
• Performed various HR administrative and management functions which clarified training and staff requirements while adhering to timelines, compliance and 10M budget.
• Developed and shared best practices, course materials, assessment techniques, and instructional strategies.
• Coordinated and scheduled over 300 training classes per year globally, resulting in over 20k employees being trained and certified based on needs analysis.
• Increased class enrollment and employee engagement by 30% by integrating SharePoint and design of workshop curriculums based on employee needs while driving distribution of marketing flyers.
• Utilized and agile approach to maintain tracking of training database, POCs, vendors, calendar, roster, evaluations, materials and supplies to create monthly presentations and ad hoc reports.
• Demonstrated consistent leadership and communication skills by being keen listener and providing feedback, which simplified conflict resolution process, creating collaborative work environment.
• Eliminated duplication and reduced time spent on inventory by 20% by streamlining processes and reorganizing physical storage.
• Established and sustained key relationships with suppliers and vendors while negotiating favorable terms for procurement contracts which reduced annual expenses by 40% and mitigated risks across business unit.
• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Provided project-level analysis incorporating proposals, sequence diagrams, and scope matrixes.
• Validated results and performed quality assurance to assess accuracy of data.
• Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.

Served as a subject matter expert to diverse audiences in communication, customer service, sales, training, retention, administrative policies, and procedures.

• Trained new employees and built successful teams, which exceeded sales goals.
• Provided actionable information to senior leaders on new opportunities and technical process improvements.
• Performed administrative duties with ethical standards which ensured alignment of goals between employees, customers and organizations to meet key performance indicators.
• Maintained high-volume workload within fast-paced environment while delivering exemplary customer service.
• Established personalized approach to customer's shopping experience utilizing my strong negotiation skills to provide better recommendations for services which decreased churn by 46% over within 6 months.
• Orchestrated customer support activities including troubleshooting, research, resolution, and customer follow-up for 15K+ accounts annually resulting in First Call Resolution (FCR) rate of 95%.
• Identified, evaluated, and managed partnerships that involved marketing content, goods, commerce, and technology components that led to 130% increase in sales.
• Recognized for superior sales performance in 2014 and awarded Platinum Club Award.
• Liaised with customers, management and sales team to better understand customer needs and drive appropriate solutions.

Supervised, trained, and managed the performance of over 50 Customer Care Representatives, including payroll, staff development, client services, performance appraisals and claim assignment while utilizing critical thinking and problem-solving skills to resolve issues and respond to inquiries.

• Executed strategic goals to improve employee engagement, productivity, client relationships and bottom-line.
• Liaised with clients on resource allocation, order entry, scheduling, research, capacity planning and contract management.
• Received All Hands-on Deck Award in 2005 in recognition of my passion, teamwork, attendance, and effective response to increased workloads while maintaining 100% accuracy in claims processing.
• Served as project manager compiling monthly/annual reports to ensure that claims were being handled expeditiously and efficiently by case associate which implemented system quality assurance (QA) program.
• Managed Cisco Systems/WebEx Communications to support service accounts, maintained system performance and documentation, validated critical system patches while providing strategic resolutions to system outages.
• Efficiently used strong analytical skills and regulatory guidelines to discover over 400K in false claims from 2002-2003, sustaining revenue by 110%.