Natia K. Simpson
Waco,USA
Summary
Dedicated and compassionate customer service professional with experience as a Remote Pharmacy Technician, Customer Service Representative, Certified Nursing Assistant, and Home Health Aide. Experienced working remotely in a fast paced pharmacy and customer service environment, as well as hands on health care in ICU and Home Health. Detail oriented and committed to delivering exceptional service while maintaining accuracy and professionalism.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Chewy.com
03.2026 - Current
- Answer inbound customer calls and assist pet owners with prescription orders, medication requests, refills, and order-related concerns.
- Communicate professionally with customers, veterinarians, and internal pharmacy staff to resolve prescription issues.
- Maintain accurate customer and prescription information while ensuring confidentiality and attention to detail.
- Process online orders for prescriptions, researching and verifying the accuracy of the prescriptions.
- Utilize computer systems such as OneNote, Outlook, Slack, Oracle, Workday, NICE, UKG, AppGate, Coupa, AbsenceOne, to document, process orders, and track prescriptions.
Caregiver
Private Client
Berea, Kentucky
10.2025 - 02.2026
- Assisted clients with daily living activities and personal care needs.
- Administered medication and monitored health conditions following healthcare professionals' instructions.
- Maintained a clean, safe, and comfortable environment for clients at home.
- Collaborated with healthcare teams to ensure comprehensive client support.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Enterprise Executive Services Specialist
1-800 Flowers.com
10.2024 - 10.2025
- Assist customers with changing orders, delivery times and locations, as well as resolving issues with incorrect and non-delivered orders. Issue refunds or replacements to ensure customer satisfaction, in addition to assisting customers with placing orders. Correspond by phone and email.
- Resolve escalated issues pertaining to orders, billing, and delivery. Deal directly with customers, vendors, and delivery companies.
- Communicate directly with vendors and delivery companies, resolving issues such as changing or substituting orders, setting up delivery for time-sensitive orders, and tracking shipments.
- Perform duties remotely utilizing programs and apps such as Atlas, ADP, Aspect Workforce Management, Dynamics 365, Authenticator, Microsoft Teams, Outlook, and Excel.
ICU Nursing Assistant GS-0621-05
Department of Veterans Affairs
Lexington
03.2023 - 08.2023
- Provided care for critically ill patients admitted to the ICU under indirect supervision of the RN.
- Obtained vital signs including; blood pressure, temperature, pulse, respiration, weight, and pain level, as well as performed blood draws for lab work.
- Applied and maintained external catheters, assisted with assembling equipment for sterile procedures, administered oxygen and vacuum/suction set-up.
- Maintained proper supplies on crash cart, responded crash calls, assisted in administering CPR.
- Performed or assisted patients to complete daily living activities such as bathing, shaving, oral hygiene, feeding, toileting, and dressing.
- Read and maintained knowledge of patients' plans of care and followed them.
- Used written documentation worksheets to record observations and record information into the Electronic Health Record system, as well as verbally reporting to the RN.
Caregiver
Piece Of Mind Home Care
09.2022 - 01.2023
- Assisted clients with daily living activities and personal care needs.
- Executed patient care plan directives from nurse and family.
- Facilitated communication between patient, family, and medical staff. between patient, their family, and medical care organizations.
- Provided on the clock and on call in home assistance for elderly patients.
- Transported patients to medical appointments, as well as to grocery store, pharmacy, and to leisurely activities.
Cook-Full time
Madison County Schools
03.2021 - 08.2022
- Trained new team members on cooking techniques and kitchen protocols.
- Performed all duties based on meal preparation needs and available manpower, including serving, preparation, custodial, and management tasks.
- Placed purchase orders through distributors to ensure stock remains adequate to fulfill all meal requirements.
- Keep detailed records of materials used, item numbers, quantities, and inventory remaining stock.
Education
Entry level Nursing Assistant CNA certified -
Kentucky Health Training
01-2023
Medical Billing And Coding -
Soterion Medical-
03-2017
High School -
Heath High School
05-2004
Licensed Commonwealth of Kentucky Pharmacy Technician -
Skills
- Patient care
- Customer service
- Clinical expertise
- Electronic Health Records
- Medical terminology
- Billing resolution
Timeline
Pharmacy Technician
Chewy.com
03.2026 - Current
Caregiver
Private Client
10.2025 - 02.2026
Enterprise Executive Services Specialist
1-800 Flowers.com
10.2024 - 10.2025
ICU Nursing Assistant GS-0621-05
Department of Veterans Affairs
03.2023 - 08.2023
Caregiver
Piece Of Mind Home Care
09.2022 - 01.2023
Cook-Full time
Madison County Schools
03.2021 - 08.2022
Entry level Nursing Assistant CNA certified -
Kentucky Health Training
Medical Billing And Coding -
Soterion Medical-
High School -
Heath High School