KIANA NEWSOM
Rahway,NJ
Summary
Results-driven Professional with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with a solid history of exceeding client expectations. Demonstrates a passion for building long-term customer relationships.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Loop Returns
2023.09 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Operated mid-market and enterprise business accounts.
- Spearheaded the development and execution of innovative cold outbound and inbound follow-up strategies to nurture strong partnerships.
- Partnered with Shopify businesses to manage the return and exchange process.
- Strategically identify and engage key decision-makers within target partner organizations, tailoring outreach to secure high-intent meetings.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Sustain pristine CRM (Hubspot) data quality through the diligent maintenance of thorough notes and relevant information, resulting in an organized and up-to-date client repository.
- Actively engage in ongoing learning and skill development, staying updated on the latest trends, app integrations, and industry developments to serve partners better and identify partnership opportunities.
- Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
Business Development Representative
GoCanvas
2020.09 - 2022.03
- Experience selling a B2B product.
- Outbound and Inbound lead generation.
- Experienced in navigating a full sales cycle.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- CRM management of over 100 client accounts with Salesforce and Groove.
- Booked demos with AE.
- Found leads and help close them.
- Onboard clients throughout the B2B sales cycle through virtual meetings.
- Customer Support through email and phone.
- Utilized Gong, Zoominfo, Salesforce, LinkedIn Sales Navigator, and Slack.
Account Executive/Sales Development Representative
Yelp
2017.09 - 2020.04
- Experience in navigating a full sales cycle; discovery, pitch, presentations, negotiation, and closing.
- Virtual meetings with clients.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- Outbound and Inbound Small to Medium (SMB) business lead generation.
- Salesforce usage to manage customer and prospect information.
- Customer support through email and phone.
- Assisted in developing marketing plans.
- Managed over 100 client accounts.
- Identified client business needs by understanding goals, objectives, and processes.
- Negotiated prices, terms of sales, and service agreements.
Prestige Beauty Advisor
Ulta Beauty
2017.11 - 2019.07
- Achieved monthly sales goals.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetic services to every client.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Provided clients with personalized skincare recommendations to support the maintenance of healthy skin.
- Performed in brand events with Nars Cosmetics, Clinique, Tarte Cosmetics, and Becca Cosmetics.
Beauty Advisor
Macy's
2016.11 - 2017.11
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetic services to every client.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created a positive impression of the business.
- Worked in brand events with Lancome Cosmetics, Bobby Brown Cosmetics, Clinique Cosmetics, Dior Cosmetics, Estee Lauder, and more.
Office Supervisor
Patel Pediatrics
2014.11 - 2016.09
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Exceptional communication and interpersonal skills.
- Coached employees through day-to-day work and complex problems.
- Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assisted physicians with in-office procedures.
Medical Assistant
JFK MEDICAL ASSOCIATES
2015.12 - 2016.08
- Worked with Oncologist and Hematologist patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
Sales Associate
Macy's
2013.06 - 2015.04
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Administrative Assistant
Raritan Bay Medical Center
2013.04 - 2014.05
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Sales Associate
DAFFY’S
2010.10 - 2012.05
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Business - General Business
Berkeley College
Woodbridge12.2023
NRCMA - Medical Assistant
Stanford Brown Institute
Iselin, NJ09.2014
Skills
- Project Management
- Account Management
- Customer Relationship Management
- Product Knowledge
- Customer Consultations
- Office Administration
- B2B Software Sales and Advertising sales
- Marketing
Technical Experience
- Salesforce, Hubspot, Zoominfo, Google Teams, Sales Navigator, Google Suite, Microsoft Office, Zoom, Slack, Apollo, Notion, Loom
Timeline
Sales Development Representative
Loop Returns
2023.09 - Current
Business Development Representative
GoCanvas
2020.09 - 2022.03
Prestige Beauty Advisor
Ulta Beauty
2017.11 - 2019.07
Account Executive/Sales Development Representative
Yelp
2017.09 - 2020.04
Beauty Advisor
Macy's
2016.11 - 2017.11
Medical Assistant
JFK MEDICAL ASSOCIATES
2015.12 - 2016.08
Office Supervisor
Patel Pediatrics
2014.11 - 2016.09
Sales Associate
Macy's
2013.06 - 2015.04
Administrative Assistant
Raritan Bay Medical Center
2013.04 - 2014.05
Sales Associate
DAFFY’S
2010.10 - 2012.05
Bachelor of Business - General Business
Berkeley College
NRCMA - Medical Assistant
Stanford Brown Institute
Similar Profiles
Emily MatlockEmily Matlock
MANAGER, MERCHANT SUCCESS at Loop ReturnsMANAGER, MERCHANT SUCCESS at Loop Returns
Nikki MartinezNikki Martinez
Senior Sales Manager at Loop ReturnsSenior Sales Manager at Loop Returns
Yaakov RosenstockYaakov Rosenstock
Owner - Part Time at ReListed ReturnsOwner - Part Time at ReListed Returns