KIANA NEWSOM
Rahway,NJ
Summary
Results-driven Professional with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with a solid history of exceeding client expectations. Demonstrates a passion for building long-term customer relationships.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Loop Returns
09.2023 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Operated mid-market and enterprise business accounts.
- Spearheaded the development and execution of innovative cold outbound and inbound follow-up strategies to nurture strong partnerships.
- Partnered with Shopify businesses to manage the return and exchange process.
- Strategically identify and engage key decision-makers within target partner organizations, tailoring outreach to secure high-intent meetings.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Sustain pristine CRM (Hubspot) data quality through the diligent maintenance of thorough notes and relevant information, resulting in an organized and up-to-date client repository.
- Actively engage in ongoing learning and skill development, staying updated on the latest trends, app integrations, and industry developments to serve partners better and identify partnership opportunities.
- Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
Business Development Representative
GoCanvas
09.2020 - 03.2022
- Experience selling a B2B product.
- Outbound and Inbound lead generation.
- Experienced in navigating a full sales cycle.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- CRM management of over 100 client accounts with Salesforce and Groove.
- Booked demos with AE.
- Found leads and help close them.
- Onboard clients throughout the B2B sales cycle through virtual meetings.
- Customer Support through email and phone.
- Utilized Gong, Zoominfo, Salesforce, LinkedIn Sales Navigator, and Slack.
Account Executive/Sales Development Representative
Yelp
09.2017 - 04.2020
- Experience in navigating a full sales cycle; discovery, pitch, presentations, negotiation, and closing.
- Virtual meetings with clients.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- Outbound and Inbound Small to Medium (SMB) business lead generation.
- Salesforce usage to manage customer and prospect information.
- Customer support through email and phone.
- Assisted in developing marketing plans.
- Managed over 100 client accounts.
- Identified client business needs by understanding goals, objectives, and processes.
- Negotiated prices, terms of sales, and service agreements.
Prestige Beauty Advisor
Ulta Beauty
11.2017 - 07.2019
- Achieved monthly sales goals.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetic services to every client.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Provided clients with personalized skincare recommendations to support the maintenance of healthy skin.
- Performed in brand events with Nars Cosmetics, Clinique, Tarte Cosmetics, and Becca Cosmetics.
Beauty Advisor
Macy's
11.2016 - 11.2017
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetic services to every client.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created a positive impression of the business.
- Worked in brand events with Lancome Cosmetics, Bobby Brown Cosmetics, Clinique Cosmetics, Dior Cosmetics, Estee Lauder, and more.
Office Supervisor
Patel Pediatrics
11.2014 - 09.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Exceptional communication and interpersonal skills.
- Coached employees through day-to-day work and complex problems.
- Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assisted physicians with in-office procedures.
Medical Assistant
JFK MEDICAL ASSOCIATES
12.2015 - 08.2016
- Worked with Oncologist and Hematologist patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
Sales Associate
Macy's
06.2013 - 04.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Administrative Assistant
Raritan Bay Medical Center
04.2013 - 05.2014
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Highly experienced in building customer relationships.
- Exceptional communication skills.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Sales Associate
DAFFY’S
10.2010 - 05.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Business - General Business
Berkeley College
Woodbridge12.2023
NRCMA - Medical Assistant
Stanford Brown Institute
Iselin, NJ09.2014
Skills
- Project Management
- Account Management
- Customer Relationship Management
- Product Knowledge
- Customer Consultations
- Office Administration
- B2B Software Sales and Advertising sales
- Marketing
Technical Experience
- Salesforce, Hubspot, Zoominfo, Google Teams, Sales Navigator, Google Suite, Microsoft Office, Zoom, Slack, Apollo, Notion, Loom
Timeline
Sales Development Representative
Loop Returns
09.2023 - Current
Business Development Representative
GoCanvas
09.2020 - 03.2022
Prestige Beauty Advisor
Ulta Beauty
11.2017 - 07.2019
Account Executive/Sales Development Representative
Yelp
09.2017 - 04.2020
Beauty Advisor
Macy's
11.2016 - 11.2017
Medical Assistant
JFK MEDICAL ASSOCIATES
12.2015 - 08.2016
Office Supervisor
Patel Pediatrics
11.2014 - 09.2016
Sales Associate
Macy's
06.2013 - 04.2015
Administrative Assistant
Raritan Bay Medical Center
04.2013 - 05.2014
Sales Associate
DAFFY’S
10.2010 - 05.2012
Bachelor of Business - General Business
Berkeley College
NRCMA - Medical Assistant
Stanford Brown Institute
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