Natika Burris
Akron,OH
Summary
Results-driven Business Account Management Professional with over 10 years of experience in driving revenue growth and consulting with thousands of clients nationwide for telecoms carriers. Proven ability to navigate fast-paced sales pipelines, manage CRM systems, and adapting seamlessly to new technology. By combining a strong consultative sales background with a unique mix of resource optimization, and cross functional coordination I bring business management principles to deliver strategic solutions and foster client relationships.
Overview
2027
2027
years of professional experience
Work History
Business Account Manager
Infocision
Akron , ohio
03.2010 - Current
- Cultivated client relationships to boost account satisfaction and retention rates for IProspect.
- Managed account renewals, providing timely updates to clients to maintain service continuity.
- Analyzed client feedback to refine service offerings and improve quality.
- Collaborated with sales teams to pinpoint and pursue growth opportunities within key accounts.
- Developed ambitious goals for team members to surpass business targets.
- Coached and motivated team to achieve revenue goals and drive performance.
- Resolved customer complaints regarding sales and service effectively.
Sexton
St Paul Episcopal Church
Akron , Ohio
03.2007 - 03.2017
- Enhanced worship experience by organizing and setting up spaces for services and events.
- Efficiently scheduled maintenance and repairs in collaboration with church staff.
- Trained volunteers on cleaning procedures and equipment operation.
- Provided directions and assistance to visitors at the church entrance.
Lead Teller
First Merit Bank
Akron , Ohio
2004 - 2009
- Oversaw daily operations of teller line and ensured compliance with bank policies.
- Leveraged customer service and sales abilities to consistently meet monthly performance goals.
- Monitored performance metrics to identify staff development and training needs, improving overall team capability.
- Facilitated communication between lead teller line and bank management on operational issues, ensuring alignment and prompt resolution.
- Enhanced team cohesion and morale through leadership and motivational strategies, fostering a supportive work environment.
Education
Associate of Applied Science - Engineering & Drafting Technology
The University of Akron
Akron 01-2022
High School Diploma -
Garfield High School
Akron, OH01-1996
Skills
- CRM
- Account management and prioritization
- Account renewal strategies
- Contract negotiation
- Team leadership
- Communication skills
- Microsoft Office
- Meeting Organization
- Creating Training Content
- 45WPM
Volunteering
- One of a Kind Pet Rescue - Events Committee, Adoption Counselor Assistant, Dog Playgroup Team, Dog Wash Team, and Dog Walker
- The House of the Lord Church - Greeter, Events Committee
Timeline
Business Account Manager
Infocision
03.2010 - Current
Sexton
St Paul Episcopal Church
03.2007 - 03.2017
Lead Teller
First Merit Bank
2004 - 2009
Associate of Applied Science - Engineering & Drafting Technology
The University of Akron
High School Diploma -
Garfield High School