Natika Jackson
Fairfax,VA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. I am highly dedicated to my work, consistently putting my best foot forward to achieve both my personal goals and those of my team. I go above and beyond to ensure tasks are completed effectively. I am known for being reliable and flexible, always adapting to meet the needs of my role. With about 6 years of experience in the customer service and membership field, I have developed strong computer skills that enhance my efficiency and productivity. Additionally, I am currently in school furthering my education to expand my horizons and improve my skill set.
Overview
8
8
years of professional experience
Work History
Marketing / Administration Assistant
Elite Generations
Dallas
01.2022 - 03.2023
- Ensuring the effective delivery of all marketing and promotional sales presentations to potential customers
- Actively identify ways to expand and improve marketing and promotional opportunities for our clientele
- Manage and track all inventory, sales, and donations accurately and report back to upper management at the end of each day
- Work with fellow Marketing and Event Trainees on various tasks as assigned
- Participate in continued training opportunities
- Stay up to date on all rules and regulations for each client, retailer and distributor
- Prepare necessary paperwork for regular company procedures
- Handling incoming calls and other communications
- Updating paperwork, maintaining documents, and word processing
- Organize and maintain employee records
- Greeting clients and visitors as needed.
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
- Assisted in budget tracking and expense reporting, supporting financial compliance within the department.
- Monitored competitor activities and industry trends, keeping the team informed about potential threats or opportunities.
- Provided general administrative support including filing, data entry, and document preparation as needed by the marketing team.
- Supported sales team with timely and accurate market research, leading to informed business decisions.
Assistant Teacher for Pre-k 4/ Administration Assistant
KIPP DC Discover Academy
Washington
08.2019 - 12.2021
- My main responsibility of an assistant teacher is to provide support for the licensed teacher in charge
- That may mean working with students one-on-one or in small groups, assisting with classroom management, serving as a translator, or giving other kinds of instructional aid to students at the teacher's direction
- A teacher's assistant may grade papers or assist with other kinds of record keeping and administrative work
- Office work: Filed papers, Answering calls, Delivering customer services, Assisting employees, report to director, schedule and planned meetings, kept records of important documents, work with Microsoft, Firefox, google chrome, google docs, spreadsheets, etc in an office setting
- Updating paperwork, maintaining documents, and word processing
- Building spreadsheets or presentations for leadership staff.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Admin Assistant
Bright Horizons
Washington, DC
12.2017 - 08.2019
- Engaged in story-time, coloring and other development activities with infants
- Office work: Filed papers, Answering calls, Delivering customer services, Assisting employees, report to director, schedule and planned meetings, kept records of important documents, work with Microsoft, Firefox, google chrome, google docs, spreadsheets, etc in an office setting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Admin Assistant
Kiddie Kollege
Washington, DC
05.2017 - 12.2017
- Provided care mainly for infants
- Fed, changed, and created educational activities for infants
- Engaged in story-time, coloring and other development activities with infants
- Office work: Filed papers, Answering calls, Delivering customer services, Assisting employees, report to director, schedule and planned meetings, kept records of important documents, work with Microsoft, Firefox, google chrome, google docs, spreadsheets, etc in an office setting.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Internship for the Central Recording Department (I.T.)
DC Superior Court
Washington, DC
06.2016 - 05.2017
- Maintaining digital recording system, input data, maintain hardware and software of the organization’s computer system, provide troubleshooting assistant to technology consumers
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Prepared project presentations and reports to assist senior staff.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Facilitated successful completion of projects from concept to launch.
Intern
Fashion Retail
Washington, DC
06.2015 - 08.2015
- Answered phones, directed customers to correct store personnel, ensured cleanliness of the store, and assisted with make-overs.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Information Technology I.T. Specialist Degree -
Penn Foster College
Bachelors Degree Program - Information Technology
Trinity Washington University
Child Development Associate -
CDA Program
General Studies -
Woodrow Wilson High School
Skills
- Software: Microsoft Word, Firefox
- Customer service
- Coding
- Data Analysis
- Communicating
- Troubleshooting
- Analytical abilities
- Project management
- Resourcefulness
- Problem Solver
- Creatively & Resourcefulness
- Active listening
- Patient
- Proactive engaging
- Adaptability
- Management
- Time management
- Marketing Analytics
- Sales Support
- Multilingual Skills
- Product Launches
- Advertising Campaigns
- Google Analytics
- Product marketing
- Website Management
- Social media expertise
- Fast Learner
- Multitasking and Time Management
- Customer Service
- Critical Thinking
- Clear Communication
- Customer and client relations
- Document and File Management
- Customer relations and communications
- Office Administration
- Microsoft Office
- Documentation and Recordkeeping
- Data Entry
- Confidentiality and Data Protection
- Office Management
- Database entry
Hobbies and Interests
- Cheerleading/Dancing
- Modeling
- Shopping
- Designing
Volunteer Experience
- Hillcrest Recreation Center Basketball Camp Counselor
- Baltimore Women’s Run Volunteer
- Personal Grocery Shopper
Timeline
Marketing / Administration Assistant
Elite Generations
01.2022 - 03.2023
Assistant Teacher for Pre-k 4/ Administration Assistant
KIPP DC Discover Academy
08.2019 - 12.2021
Admin Assistant
Bright Horizons
12.2017 - 08.2019
Admin Assistant
Kiddie Kollege
05.2017 - 12.2017
Internship for the Central Recording Department (I.T.)
DC Superior Court
06.2016 - 05.2017
Intern
Fashion Retail
06.2015 - 08.2015
Information Technology I.T. Specialist Degree -
Penn Foster College
Bachelors Degree Program - Information Technology
Trinity Washington University
Child Development Associate -
CDA Program
General Studies -
Woodrow Wilson High School