Natilie K. Christensen
Harrison,ID
Summary
Experienced 911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multitasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination.
Overview
14
14
years of professional experience
Work History
911 Communications Deputy
Benewah County Sheriff's Office
St Maries, ID
02.2012 - Current
- Handle emergency phone calls calmly and obtain pertinent information with composed approach.
- Create reports documenting daily operations, including incident logs and follow up investigations.
- Coordinate activities between multiple agencies during emergency situations.
- Prioritize responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatch Law Enforcement and emergency personnel to calls for service.
- Use radio, telephone and computer system to update first responders with new information.
- Utilize multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Complete day-to-day duties accurately and efficiently.
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conduct warrant inquiries and entered wanted persons into law enforcement databases.
Education
High School Diploma -
Kootenai Jr Sr Highschool
Harrison, ID05-1984
Some College (No Degree) - Business Administration and Management
North Idaho College
Coeur D'Alene, IDSkills
- Situational awareness
- Assertiveness
- Information gathering
- Patience and tolerance
- Prioritization
- Geographical expertise
- Typing speed
- Information intake
- Map reading skills
- Computer-based dispatch systems
- Police and fire procedures
- Information gathering and relay
- Data entry proficiency
- Active listening
- Incident prioritization
- Database queries
- Emergency assessment
- Teamwork and collaboration
- Decision-making
- Multitasking and prioritization
- Computer skills
- Critical thinking
- Stress tolerance
- Works Well Under Pressure
- Problem-solving
- Verbal and written communication
- Data entry
Timeline
911 Communications Deputy
Benewah County Sheriff's Office
02.2012 - Current
High School Diploma -
Kootenai Jr Sr Highschool
Some College (No Degree) - Business Administration and Management
North Idaho College