Natisha Copeland
Lakeland,FL
Summary
I am a Dedicated Certified Medical Assistant skilled in patient care, HIPAA compliance, and specimen processing. Committed to delivering compassionate service while educating patients on treatment plans and enhancing their healthcare experience.
I am a Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
St. Lukes Regional Healthcare Center
Lakeland, FL
07.2025 - 04.2026
- Assisted in patient intake processes, ensuring accurate information gathering and documentation.
- Supported medical staff by preparing examination rooms and maintaining cleanliness and organization.
- Performed routine clinical tasks including vital signs measurement and specimen collection for laboratory tests.
- Educated patients on treatment plans, medications, and preventive care to enhance understanding and compliance.
- Managed electronic health records efficiently, updating patient information to ensure accuracy and confidentiality.
- Scheduled appointments and coordinated referrals to specialists, improving access to necessary care services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Certified Medical Assistant
Digestive Care Disease For All
Lakeland, FL
02.2021 - 02.2025
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Medical Assistant
Gessler Clinic
Winter Haven, FL
01.2020 - 01.2021
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported medical staff by preparing examination rooms and maintaining cleanliness and organization.
- Performed routine clinical tasks including vital signs measurement and specimen collection for laboratory tests.
- Prepared examination rooms for incoming patients by stocking and prepping prior to arrival.
Certified Nursing Assistant
Pure View Health Center
Helena, MT
10.2014 - 11.2019
- Managed Coumadin program
- Primary phlebotomist- performed ventipuntures
- Entered and gathered daily lab specimens for daily routine pick ups
- Obtained medical supply inventory for staff
- Assisted physicians with multi task in-house procedures
- Prepared patients for physician visit
- Obtained patient vitals and medical history while rooming.
- Experienced in medication prior authorization
- Implemented infection control procedures, contributing to a safe environment for patients and staff.
- HIPAA compliant
Education
High School Diploma -
Helena College University of Montana
Missoula, MTSkills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Healthcare procedures
- Customer service
- Maintaining confidentiality
- Phlebotomy
- Compassionate
- Patient-focused care
Timeline
Certified Medical Assistant
St. Lukes Regional Healthcare Center
07.2025 - 04.2026
Certified Medical Assistant
Digestive Care Disease For All
02.2021 - 02.2025
Certified Medical Assistant
Gessler Clinic
01.2020 - 01.2021
Certified Nursing Assistant
Pure View Health Center
10.2014 - 11.2019
High School Diploma -
Helena College University of Montana