Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natividad Cabrera

Miami,FL

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Family Dollar. Skilled in housekeeping and certified in HHA, demonstrating exceptional customer service and team management. Achieved significant improvements in efficiency and cleanliness, leveraging strong organizational and interpersonal skills.

Overview

19
19
years of professional experience

Work History

House Cleaner

Independently Employed
04.2009 - 05.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Cashier

Latin Express
08.2021 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Family Dollar
01.2005 - 09.2008
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Politecnio Francisco Del Rosario Sanchez
Dominican Republic
08.1985

Skills

Customer Service

HouseKeeping

HHA Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Latin Express
08.2021 - 10.2023

House Cleaner

Independently Employed
04.2009 - 05.2024

Manager

Family Dollar
01.2005 - 09.2008

High School Diploma -

Politecnio Francisco Del Rosario Sanchez
Natividad Cabrera