Natalie Alonzo
San Bernardino,CA
Summary
Proven advocate and skilled coordinator at Behavioral Autism Therapies, adept in data collection and fluent in Spanish, significantly enhanced client service by managing over 50 cases, ensuring 90% therapy session fulfillment. Excelled in patient care, demonstrating exceptional communication and advocacy, while maintaining stringent confidentiality and quality assurance standards.
Overview
6
6
years of professional experience
Work History
Case Coordinator
Behavioral Autism Therapies
2023.01 - Current
- Managed over 50 assigned cases and variety of projects.
- Safeguarded client confidentiality by adhering to strict privacy guidelines including HIPPA and maintaining secure records management practices.
- Administered therapists and lead follow-ups, data collection, clinical monitoring and coordination with leads, therapists, and families.
- Scheduled therapy sessions to meet at least 90% of authorized hours
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
Ophthalmic Scribe
San Bernardino Eye Specialists- Ophthalmology
2022.08 - 2023.01
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
- Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic tests.
- Streamlined appointment processes by efficiently scheduling and managing approximately 40 patient appointments per day.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Enhanced doctor-patient communication by serving as a translator between ophthalmologists and patients.
Teacher's Assistant
Cal State San Bernardino
2022.08 - 2022.12
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Cashier
Dollar Tree
2021.07 - 2022.05
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Optician Technician
San Bernardino Eye Specialists- Optometry
2018.08 - 2022.04
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Education
Bachelor of Arts - Child Development
California State University - San Bernardino
San Bernardino, CAAssociate of Arts - Early Childhood Education
Chaffey College
Rancho Cucamonga, CAAssociate of Arts - General Studies
Chaffey College
Rancho Cucamonga, CASkills
- Data Collection
- Patient care expertise
- Program implementation
- Quality Assurance
- Fluent in Spanish
- Advocacy experience
- Written and verbal communication
Timeline
Case Coordinator
Behavioral Autism Therapies
2023.01 - Current
Ophthalmic Scribe
San Bernardino Eye Specialists- Ophthalmology
2022.08 - 2023.01
Teacher's Assistant
Cal State San Bernardino
2022.08 - 2022.12
Cashier
Dollar Tree
2021.07 - 2022.05
Optician Technician
San Bernardino Eye Specialists- Optometry
2018.08 - 2022.04
Bachelor of Arts - Child Development
California State University - San Bernardino
Associate of Arts - Early Childhood Education
Chaffey College
Associate of Arts - General Studies
Chaffey College
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