Natlyn Ortiz
Circle K
Corpus Christi,TX
13
years of professional experience
Dedicated Customer Service Representative with a strong focus on problem resolution, relationship building, and attention to detail. Proven ability to enhance customer satisfaction and contribute to sales growth in high-pressure environments.
Work History
Customer Service Representative
1 Year 5 Months- Assisted customers with inquiries, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of store displays and inventory.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Collaborated with team members to achieve daily sales goals.
- Monitored stock levels, initiating restocking procedures as necessary.
- Implemented promotional displays to boost product visibility and sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Telephone Interviewer
7 Months- Conducted telephone interviews to gather data for market research projects.
- Utilized computer systems to record responses and manage interview data efficiently.
- Adapted communication style to engage diverse respondents effectively.
- Ensured accuracy of collected data by verifying responses during interviews.
- Maintained confidentiality and ethical standards throughout the interviewing process.
- Gathered data and insights from participants during telephone interviews.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Administered phone interviews to survey participants.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
Customer Service Representative
2 Years 11 Months- Assisted patients with scheduling, ensuring efficient appointment management and minimal wait times.
- Provided support in processing patient inquiries, enhancing communication and service quality.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Collaborated with healthcare professionals to streamline patient flow and improve service delivery.
- Addressed patient concerns effectively, resulting in increased satisfaction and loyalty rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Quality Assurance
1 Year 3 Months- Performed quality assurance checks and reported issues to management to discuss solutions.
- Strengthened internal controls in place monitoring quality assurance checks on completed servicing projects.
- Monitored and reviewed results of quality assurance programs and recommended solutions and modifications.
- Conducted quality assurance and performance audits.
- Participated in quality assurance, quality control and quality improvement programs.
- Developed and maintained quality assurance procedure documentation.
- Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
- Implemented quality assurance practices into daily routines to minimize errors during troubleshooting efforts.
- Collaborated with cross-functional teams to establish best practices for quality assurance processes.
- Implemented rigorous quality assurance measures to reduce potential errors during the production phase.
- Managed multiple projects simultaneously while maintaining focus on deadlines and quality assurance.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Demonstrated strong attention to detail when inspecting finished products for quality assurance purposes.
- Mentored junior team members, providing guidance on best practices in Quality Assurance management.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Actively participated in quality assurance audits ensuring that company standards met applicable regulations.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
- Provided constructive feedback during quality assurance reviews, resulting in improved overall team performance.
- Implemented feedback from quality assurance reviews to continually improve performance metrics.
- Ensured data consistency across all channels with thorough quality assurance checks.
- Participated in regular quality assurance assessments to maintain high standards of service delivery.
- Coordinated closely with quality assurance teams to rectify any identified issues promptly.
Quality Assurance
6 Years 6 Months- Performed quality assurance checks and reported issues to management to discuss solutions.
- Strengthened internal controls in place monitoring quality assurance checks on completed servicing projects.
- Monitored and reviewed results of quality assurance programs and recommended solutions and modifications.
- Conducted quality assurance and performance audits.
- Participated in quality assurance, quality control and quality improvement programs.
- Developed and maintained quality assurance procedure documentation.
- Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
- Implemented quality assurance practices into daily routines to minimize errors during troubleshooting efforts.
- Collaborated with cross-functional teams to establish best practices for quality assurance processes.
- Implemented rigorous quality assurance measures to reduce potential errors during the production phase.
- Managed multiple projects simultaneously while maintaining focus on deadlines and quality assurance.
- Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
- Demonstrated strong attention to detail when inspecting finished products for quality assurance purposes.
- Mentored junior team members, providing guidance on best practices in Quality Assurance management.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Actively participated in quality assurance audits ensuring that company standards met applicable regulations.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
- Provided constructive feedback during quality assurance reviews, resulting in improved overall team performance.
- Implemented feedback from quality assurance reviews to continually improve performance metrics.
- Ensured data consistency across all channels with thorough quality assurance checks.
- Participated in regular quality assurance assessments to maintain high standards of service delivery.
- Coordinated closely with quality assurance teams to rectify any identified issues promptly.
- Trained and briefed new and existing employees on new projects.
- Participated in regular meetings with cross functional teams to discuss progress updates, communicate concerns or challenges and ensure alignment of project goals.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Client relations
Professional telephone demeanor
Scheduling
Product knowledge
Appointment scheduling
Order processing
Building rapport
Quality control
Clerical support
Filing
Multi-line phone talent
Service upselling
Product promotion
Quality assurance controls
POS systems expert
Hipaa compliance
Insurance Verification
professionalism and ethics
Medical terminology knowledge
Information security
Timeline
Customer Service Representative
Circle K
03.2025 - CurrentRead More
Telephone Interviewer
Recon Market Research
08.2024 - 03.2025Read More
Customer Service Representative
Radiology Associates
06.2021 - 05.2024Read More
Quality Assurance
Recon M R
03.2020 - 06.2021Read More
Quality Assurance
Directions In Research
09.2013 - 03.2020Read More
Del Mar College
High School Diploma
Read More