Natosha Benton
Gastonia,NC
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Hickory Tavern
Gastonia, NC
07.2023 - Current
- I am over the training of the servers and Host
- I do a lot of front of house work
- Interact with the guest and teaching on building guest relations and treating them Like family
- I handle a lot of paperwork when it comes to hiring and getting them
- Put into the computer and setting them up with their trading schedule
- I also handle the day to day operations like checking in the trucks and maintaining the bar when they need items like beer and wine
- Helping with cooking if the kitchen needs help and prep if things are needed there.
Restaurant Manager
Barrister, The Esquire Hotel
Gastonia, NC
01.2022 - 06.2023
- I oversee operational activities at every level of an organization
- Their duties include hiring and training employees and managing quality assurance programs
- An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule
- Also, I also strategy, improving performance, procuring material and resources and securing compliance
- You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
Assistant Manager
Chili's
Charlotte, NC
06.2021 - 12.2021
- I do the hiring and training for BOH
- I also do all the truck order for PFG and fresh point
- I also help do inventory twice a month
- I over see the operation when it comes to the BOH
- I do orientation for the BOH
- I also make make sure the food cost if low.
Supervisor
Sodexo
Charlotte, NC
10.2018 - 06.2021
- I oversee all of the staff
- I work hand-in-hand with the staff and our guests
- I meet all of the qualifications that are guest's needs
- I go over and beyond to make sure that my staff is provided with the best quality and quantity of supplies that they need to complete their shift
- I help set up everything on the lines
- I have also count inventory from liquor to food
- Wherever there is a need I jump in and feel in the hole.
HOSTESS
LOGAN'S ROADHOUSE
Gastonia, NC
06.2013 - 10.2018
- My main duty as a Hostess was to make certain that all guests were properly accommodated
- I was soon after promoted to server
- As a Server, I took care of all guests and made sure that the restaurant was clean and taken care of properly
- Near the end of my career at Logan's, I was promoted to a Key Manager
- My duties as a Key, were overseeing the servers, taking care of any issues that the guests or employees had, and making sure that everyone left satisfied.
HOSTESS
CHEDDAR'S SCRATCH KITCHEN
Gastonia, NC
01.2013 - 07.2015
- My duties as a Hostess included opening the door for, and greeting each customer
- I made sure that the waiting area was clean and answered incoming calls.
DISPATCHER
GASTONIA SHEET METAL
Gastonia, NC
06.2012 - 11.2012
- As a Dispatcher, my duties were to oversee scheduling, staging, tracking and reporting of the day's activities
- I had to make decisions in a fast-paced environment, communicate information clearly, and stay focused
- Assist the manager
FAMILY DOLLAR
Gastonia, NC
05.2011 - 03.2012
- With opening and closing the store
- I had to interact with the public and take care of any problems that arose.
Education
Certificate in Digital Marketing -
Coursera
03.2024
BA - Pre-Law
University of Phoenix-Online Campus
03.2024
HIGH SCHOOL DIPLOMA -
SHAW UNIVERSITY
05.2010
Bachelor's - Business management
EAST GASTON HIGH SCHOOL
06.2009
Skills
- CUSTOMER SERVICE
- RETAIL management
- Food Service
- Management
- Kitchen Management Experience
- Restaurant Management
- Program Management
- Certifications and License
- Serv Safe January 2024 to January 2028
- Skills & Abilities
- Customer Engagement
- Restaurant operations management
- Team Management
- Shift Management
- Full service restaurant background
Timeline
Restaurant Manager
Hickory Tavern
07.2023 - Current
Restaurant Manager
Barrister, The Esquire Hotel
01.2022 - 06.2023
Assistant Manager
Chili's
06.2021 - 12.2021
Supervisor
Sodexo
10.2018 - 06.2021
HOSTESS
LOGAN'S ROADHOUSE
06.2013 - 10.2018
HOSTESS
CHEDDAR'S SCRATCH KITCHEN
01.2013 - 07.2015
DISPATCHER
GASTONIA SHEET METAL
06.2012 - 11.2012
FAMILY DOLLAR
05.2011 - 03.2012
Certificate in Digital Marketing -
Coursera
BA - Pre-Law
University of Phoenix-Online Campus
HIGH SCHOOL DIPLOMA -
SHAW UNIVERSITY
Bachelor's - Business management
EAST GASTON HIGH SCHOOL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balance401k matchPaid sick leavePaid time offTeam Building / Company RetreatsCareer advancementPersonal development programsHealthcare benefitsFlexible work hoursWork from home optionCertification
- [Area of certification] Training - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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