Natosha Duncan
West Palm Beach
Summary
Proficient Medical Assistant known for exceptional attention to detail and active listening skills. Experienced in maintaining electronic health records and supporting physicians during examinations. Committed to delivering high-quality patient care and enhancing clinic operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pain Care Florida
West Palm Beach
07.2024 - Current
- Assisted patients with intake forms and medical history documentation.
- Scheduled appointments and managed patient flow efficiently in clinic.
- Prepared treatment rooms, ensuring cleanliness and proper equipment setup.
- Supported physicians during examinations and procedures as needed.
- Educated patients on pain management techniques and follow-up care instructions.
- Maintained electronic health records, ensuring accuracy and confidentiality.
- Collaborated with healthcare team to coordinate patient care plans effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant
Jupiter Family Healthcare
Jupiter
03.2020 - 07.2024
- Assisted patients with intake forms and medical history documentation.
- Scheduled appointments and managed patient flow efficiently in clinic.
- Prepared treatment rooms, ensuring cleanliness and proper equipment setup.
- Supported physicians during examinations and procedures as needed.
- Administered medications and monitored patient reactions under supervision.
- Educated patients on pain management techniques and follow-up care instructions.
- Maintained electronic health records, ensuring accuracy and confidentiality.
- Collaborated with healthcare team to coordinate patient care plans effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
Cashier
Home Depot
West Palm Beach
11.2019 - 03.2021
- Processed customer transactions using point-of-sale system efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area regularly.
- Handled cash, credit, and return transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Provided excellent customer service during peak shopping hours.
- Restocked merchandise on shelves to enhance product availability.
- Resolved customer complaints promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Medical Assistant
Mt. Siani Heart, NY Palm Beach
Jupiter
06.2015 - 03.2020
- Assisted patients with intake forms and medical history documentation.
- Scheduled appointments and managed patient flow efficiently in clinic.
- Prepared treatment rooms, ensuring cleanliness and proper equipment setup.
- Supported physicians during examinations and procedures as needed.
- Administered medications and monitored patient reactions under supervision.
- Educated patients on pain management techniques and follow-up care instructions.
- Maintained electronic health records, ensuring accuracy and confidentiality.
- Collaborated with healthcare team to coordinate patient care plans effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
Medical Technology
Ross Medical Education Center
West Palm Beach, FL01-1998
High School Diploma -
Lake Worth Community, High School
Lake Worth, FL06-1997
Skills
- Electronic health records
- Vital signs measurement
- Patient education
- HIPAA compliance
- Basic lab procedures
- Patient scheduling
- Team collaboration
- Medical documentation
- Treatment preparation
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Interpersonal communication
- Active listening
- Case management
- Restocking lab supplies
- Electrodes placement
- Specimen labeling
- Payment collection
- Proper sterilization techniques
- Medical transcription
- Health screening coordination
- Indirect patient care
- Phlebotomy techniques
- Clinical applications
- Telehealth coordination
- Vital signs monitoring
- Patient relations
- Outpatient dialysis services
- Laboratory specimen collection
- Electrocardiography (EKG)
- Professionalism and ethics
- Patient-focused care
- Lab equipment operation
- EKG administration
- Patient care coordination
- EMR / EHR
- Diagnostic procedures
- Compassionate caregiver
- Patient triage
- Trustworthy companion
- Patient management
- Clinical documentation
- Able to lift 50 pounds
- Phlebotomy
Affiliations
- I have been a Medical Assistant for 26 years, however in the interim I have been a cashier, waitress and bartender
Certification
- Medical Assistant, qualification
Languages
English
Professional
References
References available upon request.
Timeline
Medical Assistant
Pain Care Florida
07.2024 - Current
Medical Assistant
Jupiter Family Healthcare
03.2020 - 07.2024
Cashier
Home Depot
11.2019 - 03.2021
Medical Assistant
Mt. Siani Heart, NY Palm Beach
06.2015 - 03.2020
Medical Technology
Ross Medical Education Center
High School Diploma -
Lake Worth Community, High School