Natstasia Wisdom
Kill Devil Hills,NC
Summary
Dynamic professional committed to delivering exceptional customer service and insightful financial advice and analysis. Focused on enhancing management and organizational performance through strategic support and effective solutions. Expertise in customer relations and financial strategies leveraged to drive success and foster growth. Passionate about creating value that aligns with organizational goals while ensuring client satisfaction.
Overview
15
15
years of professional experience
Work History
Shift Lead
Outer Bean Cafe
03.2024 - Current
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements that increased workflow efficiency and reduced downtime.
Income Auditor
Sandals Group of Companies, Island Routes Adventure
11.2019 - 02.2024
- Calculate commission on a weekly, monthly and bi-weekly for tour operators and submit to payroll personnel for payment.
- Run weekly commission earned reports for travel agencies that sell tours on our behalf.
- Post monthly accrued balances for commission paid out to hotel representatives.
Income Auditor
Sandals Group of Companies, Island Routes Adventure
09.2018 - 04.2019
- Daily updates of revenue accounts for various tour desks, gift and photo shops at Sandals properties both locally and in the Caribbean.
- Querying any discrepancies identified with the respective department managers and agents.
- Ensuring that all discrepancies identified at cleared for the balancing of the month end accounts.
Payroll Clerk
Collective Solutions BPO
09.2017 - 05.2018
- Record and Update the payroll hours for 535 agents and support staff daily
- Calculate average incentive for acting support members
- Keep track of the agents that have perfect attendance and adheres to their shift for them to be paid attendance bonus every fortnight
Travel and Expense Auditing
ACS A XEROX Company
08.2011 - 02.2017
- Reconciling Textbook Reimbursements files for business units
- Updating and maintaining the ACH (Automated Clearing House) Reimbursement Files for the various divisions within the company.
- Assisting employees with queries and assisting employees with modifying and creating their expense reports.
Collections Agent
Alliance One
09.2010 - 03.2011
- Collects payment by credit card via telephone
- Inbound calls from customers with queries or to make payment by phone
- Provide information that they require such as minimum amount due to make payments
Education
Bachelor of Science - Accounting And Finance
Northern Caribbean University
Jamaica08-2019
Skills
- Good Interpersonal Skills
- Team player
- Complete knowledge of Peachtree Complete
- Applying analytical and logical approach to seeking practical and effective solutions
- Communicates effectively when dealing with people of diverse interest and levels of authority
Timeline
Shift Lead
Outer Bean Cafe
03.2024 - Current
Income Auditor
Sandals Group of Companies, Island Routes Adventure
11.2019 - 02.2024
Income Auditor
Sandals Group of Companies, Island Routes Adventure
09.2018 - 04.2019
Payroll Clerk
Collective Solutions BPO
09.2017 - 05.2018
Travel and Expense Auditing
ACS A XEROX Company
08.2011 - 02.2017
Collections Agent
Alliance One
09.2010 - 03.2011
Bachelor of Science - Accounting And Finance
Northern Caribbean University