Natua King
Dayton,OH
Summary
Reliable employee offering excellent communication and good judgement. I am an enthusiastic professional eager to contribute to team success through hard work, attention to detail with excellent organizational skills. Motivated to learn, grow and excel. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, exceptional time-management and problem-solving skills. I am a proactive and hardworking individual focused on continuous operational improvement. 20
Overview
23
23
years of professional experience
Work History
Patient Accounts Coordinator
Interim HealthCare
01.2023 - 12.2023
- Provided exceptional customer service while addressing complex billing questions from patients or their representatives over phone or email communications.
- Enhanced revenue collection by diligently monitoring outstanding accounts and initiating timely followups.
- Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
- Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
Patient Accounts Utilization Coordinator
National Hospice Cooperative
07.2019 - 01.2023
- Entered client details and notes into systems for interdepartmental access and review
- Verified patient benefits and authorizations for Hospice and Palliative Care
- Processed insurance payments and updated accounts to reflect new balance
- Negotiate, obtain, resolve and communicate authorizations needed for billing of services
- Managed team of employees, overseeing training and professional growth of employees.
Clerical Support - Patient Access
Dayton Children's Hospital
08.2016 - 07.2019
- Collected and entered patient demographics and insurance data into database to establish patient's medical record
- Processed referral orders and scheduled patients into a variety of specialty clinics and testing areas
- Coordinated pre-access process register at point of service and collected payments due
- Processed cancellations and worked to fill opening to help clinics maintain a high fill rate
- Liaison between patient access staff, hospital departments and community practitioners.
Lead Patient Access Specialist
Premier Health Network
09.2003 - 08.2016
- Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Ensured proper billing for payment of services by directly corresponding with peers, insurance companies, and healthcare facilities to obtain essential information
- Recommended service improvements to minimize recurring patient issues and complaints.
Day Patient Registration Clerk
Dayton Heart and Vascular Hospital
08.2000 - 09.2003
- Secured patient information and confidential medical records in compliance with HIPPA privacy rule standards
- Registered and discharged surgery patients, exceeding 275 patients monthly
- Prepared and maintained daily and weekly patient procedure schedules.
Education
Skills
- Advanced problem solving
- Written and interpersonal communication
- Coaching and training
- KPI management
- Staff management
- Process implementation
- Benefits Communication
- Process Improvement
- Microsoft Office Suite
Timeline
Patient Accounts Coordinator
Interim HealthCare
01.2023 - 12.2023
Patient Accounts Utilization Coordinator
National Hospice Cooperative
07.2019 - 01.2023
Clerical Support - Patient Access
Dayton Children's Hospital
08.2016 - 07.2019
Lead Patient Access Specialist
Premier Health Network
09.2003 - 08.2016
Day Patient Registration Clerk
Dayton Heart and Vascular Hospital
08.2000 - 09.2003
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