Nature Thompson
Montessori School At Emory
Scottdale,GA
1
Certification
8
years of professional experience
Detail-oriented administrative professional with more than seven years of customer service, Childcare, Montessori teaching and office support experience and over two years in administrative leadership. Skilled in front office operations, client relations, scheduling, data management, payment processing, and team coordination. Experienced handling high-volume phone calls, maintaining confidential records, conducting tours, onboarding clients, and resolving customer concerns in fast-paced environments. Recognized for exceptional organization, professionalism, and the ability to build positive relationships while ensuring efficient daily operations.
Work History
Teacher Assistant
4 Years 7 Months- Assisted in the development and arrangement of educational materials and displays to support instructional objectives.
- Managed classroom equipment operations and maintenance to ensure optimal usage and durability.
- Managed daily duties, focusing on accuracy and efficient task completion.
- Designed and produced laminated instructional materials to maintain quality and extend usability in classroom settings.
- Sustained a vibrant and enthusiastic presence to drive motivation and collaboration in a high-energy environment.
- Support lead teachers in crafting and delivering personalized educational strategies to enhance student learning.
- Designed and implemented engaging classroom activities to enhance student independence through Montessori methods.
- Assisted lead teacher in implementing Montessori curriculum and activities to foster individual student growth.
Administration Team Leader
10 Months- Assisted in opening and closing the building daily. Supported facility operations by managing key holder responsibilities.
- Enhanced customer experiences by providing exceptional service and effective issue resolution.
- Assisted with daily front desk operations to support efficient service delivery. Provided administrative support to enhance customer satisfaction at the front desk. Coordinated appointments and managed schedules to facilitate smooth front desk function.
- Managed student enrollment procedures, ensuring compliance with academic standards and policies.
- Managed email communications to facilitate effective collaboration among team members. Assisted in drafting and sending professional emails to relevant stakeholders. Supported team efforts by organizing and prioritizing email correspondence.
- Assisted in organizing and coordinating school events to promote student engagement. Supported the planning process by collaborating with teachers and volunteers. Coordinated logistics for events to ensure smooth execution.
- Advised leadership on key issues and relationships with interest groups to inform strategic decision-making.
- Assisted in designing promotional flyers for marketing initiatives. Supported team members in the creation of visually appealing flyers. Contributed to the development of informative flyers for events.
- Led informative tours of the school to enhance prospective student and parent engagement.
Front Desk Agent/Night Auditor
1 Year 11 Months- Greeted guests and visitors in person and over the phone. Responded to inquiries or directed them to appropriate resources.
- Managed incoming calls on multi-line phone system to enhance customer experience and satisfaction.
- Facilitated check-in and check-out processes. Assisted with collecting additional balances and co-pays using the system.
- Managed document copying, faxing, filing, and scanning to uphold efficient record-keeping practices.
- Processed payments and updated credit card information in the system. Assisted with billing updates through the payment processing system.
- Executed night audit procedures utilizing Opera system to ensure accurate financial reporting.
- Provided information on hotel services, local attractions, and amenities to guests.
- Trained new front desk staff on procedures and customer service standards.
Assistant Teacher
11 Months- Prepared meals and snacks for children
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintaining safe classroom environments for children
- Changing diapers of infants and toddlers, Also assisting with potty training
- Planned and organized educational activities to engage children in learning. or implement a curriculum that allows children to learn about the world and explore interests
- Following Scheduled napping routines and play times
- Monitored children's behavior for signs of emotional or developmental issues. of emotional or developmental problems in children and bring the problems to the attention of parents
- Collaborated with teachers to design lesson plans and coordinate class activities, documenting successful strategies and areas for improvement.
- Delivered one-on-one and group learning support to foster student progress and development.
- Utilized proactive behavior modification and positive reinforcement strategies to keep students engaged and on-task.
- Oversaw staff monitoring duties during recess, lunch, and student transitions. duties such as overseeing recess, lunch and daily student intake and dismissal.
Retail Sales Associate
1 Year 8 Months- Greeted customers and assisted with product questions, selections, and purchases to enhance shopping experience.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to drive additional sales and engagement.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Supported loss prevention goals by monitoring shopper behavior.
Teaching Assistant
11 Months- Assisted in creating lesson plans for weekly and monthly themes
- Maintaining a safe classroom environment for the children
- Ensured all interactive areas were sanitized the interactive areas sanitized and safe throughout the day
- Monitored children during outdoor activities and interacted with the children to enhance their learning
- potty training
- Kept a record for each child's progress as far as learning, routines, and interests and behavior patterns
- Organize activities or implement a curriculum that allows children to learn about the world and explore interests
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime throughout their day
- Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
Education
High School Diploma - Diploma
Skills
Skilled in using Microsoft Office tools
Client relations
Resolving conflicts
Effective time management
Organization
Administrative Support
Property Tours
Team Leadership
Telephone Etiquette
Computer skills
Effective communication
Positive attitude
Certification
- First Aid Certification
- CPR Certification
Timeline
Administration Team Leader
Sugarloaf Montessori
02.2023 - 12.2023Read More
Teacher Assistant
Montessori School At Emory
01.2022 - CurrentRead More
Assistant Teacher
The Goddard School
01.2021 - 12.2021Read More
Front Desk Agent/Night Auditor
Staybridge Suites
01.2021 - 12.2022Read More
Retail Sales Associate
rue21
01.2020 - 09.2021Read More
Teaching Assistant
The Goddard School
01.2019 - 12.2019Read More
Discovery High School
High School Diploma from Diploma
Read More