Natyra Taylor
Spring,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction through exceptional complaint resolution and empathy. Demonstrates reliability and superior phone etiquette, ensuring high loyalty rates. Skilled in maintaining professionalism in high-stress situations, significantly improving the customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Walmart
12.2021 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
Uhaul Moving And Storage
Houston, TX 77073
08.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Home Health Aide
Home Health Agency
8926 Sherbourne St # D, Houston, TX 77016
06.2018 - 08.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
GED - High-school Equivalency
Houston Community College
Houston, TX12.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Phone etiquette
- Telephone management
- Customer assistance
Timeline
Customer Service Cashier
Walmart
12.2021 - 10.2023
Customer Service Representative
Uhaul Moving And Storage
08.2020 - 12.2021
Home Health Aide
Home Health Agency
06.2018 - 08.2020
GED - High-school Equivalency
Houston Community College