NAUF HIJAZI

Utilized scheduling guidelines and protocols to handle incoming and/or outgoing calls to accurately schedule Radiology Imaging/and or Breast exams.

Utilized Stamford Health's tools in order to accurately enter and verify patient information, insurance, and assist callers with their requests.

Handled calls in an efficient manner while being mindful of the call volumes, working as a part of a team, and keeping monthly Radiology volume goals in mind.

Using my communication skills in order to make sure that calls are handled with the utmost customer service/patient centered etiquette, and to communicate with other departments when and as needed to complete call processing, accurate appointment scheduling, and problem solving.

Multi-tasking, learning new protocols and processes as needed, adapting to change, and maintaining behavior in alignment with h Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.

• Manager-Lead team of 10 generalists consisting of 6 new employees in delivering a 70-95% increase in performance exceeding our goals and ensuring client satisfaction.
• Dispatcher- contacting drivers regarding orders in their area
• Sales-ensuring clients are satisfied with our service through getting orders delivered on time and as requested by selling specific deliveries to our driver base daily.
• Customer Service- maintaining a highly professional communication base concerning drivers that need assistance while working for the company, across all states in the US, and in various time zones.
• Operations- maximizing all available resources and platforms to ensure performance metrics are met on a daily basis.
• Conflict Management- attending to various in-out-company issues that are natural to growing-start up considered companies that endure periodic change, development, and growth.
• Versatility-utilizing previous educational/professional skills to contribute towards a growing industry that has become a standard service since the Pandemic.

• Assist current and prospective accounts in understanding and utilizing our insurance products that range from short term disability, hospital indemnity, cancer insurance, as well as life.

• Assist new sole proprietors, and small businesses in management of their network, partnerships, sponsorships, and endorsements.

• Assist Friendship Ambassadors Foundation in creating and executing the annual Youth Assembly at the United Nations conference to take place at the UN Headquarters in New York, NY.